Engineering Manager

About Us

**Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.**

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Engineering Manager - SUSE Level 3 Support

As the manager of the SUSE Level 3 Support Team, your responsibilities will include:

- Ensuring the team delivers the results in time and of the highest quality
- Representation of the team in cross functional/organizational meetings
- Ensuring the team processes and policies are up-to-date and followed
- Regularly engage with internal stakeholders (such as the Customer Support team) and occasionally interact with external customers
- Interaction and collaboration with product development teams across SUSE Technology and Product organization
- Coordinate the resolution for reported critical situations by aligning the required internal (and where needed external) resources
- Team infrastructure and tools
- Performing people leadership related tasks (hiring, training, competency reviews, coaching, driving career development, etc.)
- Load balancing, conflict resolution, vacation and expenses planning

Expected skills and experience:

- Bachelor's degree in computer science or equivalent experience in the industry
- Strong background in Linux and open source
- Fluency in English, written and verbal
- Excellent communication, analytical and organizational skills
- Friendliness and assertiveness, good negotiation skills
- Ability to work under a high workload even in critical situations
- Experience with C programming, scripting languages and/or Linux debugging tools is a plus
- Experience with team management is a plus

**Job**

Software Engineering

**What We Offer**

**We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.**

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

We give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

**Sounds like the right fit for you?**Click **A**pply**to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our **Talent Community**.**

**SUSE Values**
- We are passionate about customers
- We are respectful and inclusive
- We are empowered and accountable
- We are trustworthy and act with integrity
- We are collaborative
- We are SUSE