Airport Services Officer

2 semanas atrás

Rio de Janeiro, Brasil The Emirates Group Tempo inteiro

**Job Purpose: JOB PURPOSE**

Ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation including effective co-ordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service. Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the Station during the absences of the Airport Services Manager.

**JOB ACCOUNTABILITIES**
- Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.
- Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
- Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.
- Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimised.
- Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.
- Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.
- Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports etc) in order to safeguard revenues; operational data and avoid discrepancies.
- Monitoring of all operational units (Customer Services, Ticket desk, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI’s for service performance and ensure that these KPI’s are met consistently by each unit.
- Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.
- Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers. Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.

**Qualifications & Experience: Qualifications**:

- Minimum ‘A’ Level or equivalent (Higher Secondary School).
- Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.

**Experience**:

- Given the specific requirements at outstations, a minimum of 5 years’ experience is required in Airport. Customer handling / Operations including at least 3 years in a supervisory position

**Knowledge/Skills**:

- A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems.
- Knowledge of Dangerous Goods Regulations & Weight & Balance.
- Knowledge of Baggage Tracing and Claims Handling.
- Knowledge of Microsoft Word/ E-mail / Excel advantageous and local languages.
- Fluency in spoken and written English and required local language.

Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

  • Agente de Serviços Aeroportuários

    Há 4 dias

    Rio De Janeiro, Brasil Faça parte do nosso time! Tempo inteiro

    **Somos mais que aeroportos** A Zurich Airport Brasil tem em seu DNA uma visão diferenciada da infraestrutura aeroportuária, baseada no conceito de ser mais que aeroportos, posicionando-se também como locais para compras, passeios, lazer e com alto potencial de desenvolvimento imobiliário sustentável. Pois temos a missão de desenvolver não apenas...

  • Estagiário de RH

    Encontrado em: beBee S BR - 3 semanas atrás

    Rio De Janeiro, Brasil Hilton Rio de Janeiro Copacabana Tempo inteiro

    DescriptionA Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations. What will I be doing?As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to...

  • Executivo de vendas

    Encontrado em: Adzuna BR C2 - 1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil Plaza Premium Group Tempo inteiro

    Responsibilities: Prospect sales and business partnerships for leisure and corporate segments, as well as supporting actions and events, focusing on maximizing the sales results of the Plaza Premium Group portfolio at RIOgaleão Airport. Study the market, identifying potential B2B clients working individually or group of passengers, prospecting for new...

  • Officer de Crédito Pl

    Há 3 dias

    Rio de Janeiro, Brasil Genial Investimentos Tempo inteiro

    Buscamos profissionais que tenham vontade de crescer, colocar a mão na massa e fazer acontecer. Vivemos um momento único, recheado de desafios e oportunidades para agregar ainda mais valor aos nossos clientes. Se você tem esse perfil e essa ambição, inscreva-se nesta vaga e junte-se a nós para construir o futuro do mercado...

  • Executivo de vendas

    Encontrado em: Talent BR 2A C2 - 1 semana atrás

    Rio de Janeiro, Brasil Plaza Premium Group Tempo inteiro

    Responsibilities: Prospect sales and business partnerships for leisure and corporate segments, as well as supporting actions and events, focusing on maximizing the sales results of the Plaza Premium Group portfolio at RIOgaleão Airport. Study the market, identifying potential B2B clients working individually or group of passengers, prospecting for new...

  • Executivo de vendas

    Encontrado em: Whatjobs BR C2 - 1 semana atrás

    Rio de Janeiro, Brasil Plaza Premium Group Tempo inteiro

    Responsibilities: Prospect sales and business partnerships for leisure and corporate segments, as well as supporting actions and events, focusing on maximizing the sales results of the Plaza Premium Group portfolio at RIOgaleão Airport. Study the market, identifying potential B2B clients working individually or group of passengers, prospecting for new...

  • Executivo de vendas

    Encontrado em: Appcast Linkedin GBL C2 - 1 semana atrás

    Rio de Janeiro, Brasil Plaza Premium Group Tempo inteiro

    Responsibilities: Prospect sales and business partnerships for leisure and corporate segments, as well as supporting actions and events, focusing on maximizing the sales results of the Plaza Premium Group portfolio at RIOgaleão Airport. Study the market, identifying potential B2B clients working individually or group of passengers, prospecting for new...

  • Administrative Services Professional

    Há 5 dias

    Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:22590 **Cargo**:Administrative Services Professional - Real Estate Financial Operations - Consultor(a) Sênior **Diretoria**:Chief Financial Officer **Breakdown**:Accounting, Reporting & Administrative Services **UO**:Accounts Payable **Regional**: TIM SA RJ, ES e MG **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Descrição do...

  • Tax Professional

    Há 5 dias

    Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:22558 **Cargo**:Tax Professional - Consultor(a) **Diretoria**:Chief Financial Officer **Breakdown**:Tax Services **UO**:Tax Operations **Regional**: TIM SA Headquarter **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Descrição do perfil** Responsável por realizar cálculos e atividades relacionados a tributos. **Principais...

  • Gerente Jurídico de Contratos e Compliance

    Há 4 dias

    Rio de Janeiro, Brasil Robert Half Tempo inteiro

    Orientação interna, revisão e elaboração de análises jurídicas contratuais... A Empresa Holding de Serviços Jurídicos. Descrição da vaga Orientação interna, revisão e elaboração de análises jurídicas contratuais complexas envolvendo direito brasileiro e internacional; Suportar negociações de contratos com clientes nacionais e...

  • Executivo de vendas

    1 semana atrás

    Rio de Janeiro, RJ, Brasil Plaza Premium Group Tempo inteiro

    Responsibilities: Prospect sales and business partnerships for leisure and corporate segments, as well as supporting actions and events, focusing on maximizing the sales results of the Plaza Premium Group portfolio at RIOgaleão Airport. Study the market, identifying potential B2B clients working individually or group of passengers, prospecting for new...

  • Executivo de vendas

    Encontrado em: Jooble BR C2 - 1 semana atrás

    Rio de Janeiro, RJ, Brasil Plaza Premium Group Tempo inteiro

    Responsibilities: Prospect sales and business partnerships for leisure and corporate segments, as well as supporting actions and events, focusing on maximizing the sales results of the Plaza Premium Group portfolio at RIOgaleão Airport. Study the market, identifying potential B2B clients working individually or group of passengers, prospecting for new...

  • Bi, Technical

    Há 4 dias

    Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:19487 **Cargo**:BI, Technical & Support Professional - Consultor Senior **Diretoria**:Chief Financial Officer **Breakdown**:Administrative & Tax Services **UO**:Tax Conformity **Regional**: TIM SA Headquarter **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Descrição do Perfil** Responsável pelo processamento das informações...

  • Staff Assistant

    Há 4 dias

    Rio de Janeiro, Brasil United Nations Tempo inteiro

    **Job Opening** **Job Opening ID**: 231988 **Job Network** : Management and Administration **Job Family** : Administration **Category and Level** : General Service and Related Categories, G-5 **Duty Station** : RIO DE JANEIRO **Department/Office** : United Nations Human Settlements Programme **Date Posted** : Apr 2, 2024 **Deadline** : May 2,...

  • Local Manager

    Encontrado em: beBee S BR - 3 semanas atrás

    Rio de Janeiro, Brasil United Nations Tempo inteiro

    Job Opening Job Opening ID: 232659 Job Network : - Job Family : HST Category and Level : Consultants, CON Duty Station : RIO DE JANEIRO Department/Office : United Nations Human Settlements Programme Date Posted : Apr 10, 2024 Deadline : Apr 18, 2024 Result of Service The Local Manager, under the Programme...

  • Business Functional Analyst

    Há 3 dias

    Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:19500 **Cargo**:Business Functional Analyst - Consultor(a) Senior **Diretoria**:Chief Revenue Officer **Breakdown**:Customer Relations **UO**:Customer Services Infrastructure **Regional**: TIM SA Headquarter **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Breve descrição**: Responsável por traduzir as necessidades, interesses,...

  • Data Analyst

    1 dia atrás

    Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:22530 **Cargo**:Data Analyst - Consultor(a) **Diretoria**:Chief Revenue Officer **Breakdown**:Customer Relations **UO**:Digital Customer Services **Regional**: TIM SA Headquarter **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Breve Descrição do perfil**: Responsável por analisar e interpretar grandes conjuntos de dados,...

  • Executivo de vendas

    Encontrado em: Talent BR 2A C2 - 1 semana atrás

    Rio de Janeiro, Brasil Plaza Premium Group Tempo inteiro

    Responsibilities:Prospect sales and business partnerships for leisure and corporate segments, as well as supporting actions and events, focusing on maximizing the sales results of the Plaza Premium Group portfolio at RIOgaleão Airport.Study the market, identifying potential B2B clients working individually or group of passengers, prospecting for new...

  • Technical Assistant

    2 semanas atrás

    Rio de Janeiro, Brasil United Nations Tempo inteiro

    Result of Service The Technical Assistant, under the Programme Coordination, reports to the National Officer for Brazil. He/She shall duly and timely perform his/her obligations, as part of the "Social Territories Project in Large Favelas Complexes" Programme team on the field, under this Terms of Reference. The Technical Assistant will work in close...

  • Field Agent

    2 semanas atrás

    Rio de Janeiro, Brasil United Nations Tempo inteiro

    Result of Service The Field Agent, under the Programme Coordination, reports to the National Officer for Brazil. He/She shall duly and timely perform his/her obligations, as part of the "Social Territories Project in Large Favelas Complexes" Programme team on the field, under this Terms of Reference. The Technical Assistant will work in close collaboration...