Service Manager

4 semanas atrás


Sorocaba, Brasil Valmet Inc. Tempo inteiro

Service Manager

Are you looking for new challenges?

Automation Systems SA has this opportunity for you in Valmet Sorocaba.

Valmet is a leading supplier of automation solutions for customers in pulp and paper industries, power generation, marine automation, and process industries.

We are now looking for a growth driven business leader to further develop our area service teams to become champions in serving their customers. You will be working together with our country teams and support building world-class high value add services to our customers.

For this position you will be responsible for:
- Valmet Automation Business Service management in SA Region.- Develop and maintain professional relationships with customers.- Maintain and develop service business of Valmet Automation portfolio.- Design, implement and promote the strategic Sales & Marketing Plan for Automation Services.- Automation Services sales management to drive growth and gross margin.- Guarantee the area Automation Services sales target achievement by successfully managing the sales team.- Define and guarantee the budget of Automation Services sales and marketing costs.- Develop and optimize Automation Services organization with the purpose of achieving the targets established.- Manage the Services team activities: objective settings, target and KPI’s definition, monitor and control performance, services tools updating and Automation Services sales strategy implementation.- Manage Field Service demand, control workload and activities. Evaluate the capability, create and promote training programs according to the demand, people and market needs.- Support sales team to identify and develop new opportunities.- Monitor performance of Automation Field Service team, implement service methods/rules to improve overall efficiency.- Conduct appraisals of local team members and identify areas for improvement.- Support head of area to define and implement Automation Services Sales Growth strategy.- Present monthly business reports: sales, revenue, profitability, expenses, services team activities/KPI’s, workload, utility rate, absortion and forecast.- Define, control and report Automation Service general costs.- Ensure the complice with all HSE, Legal and other Valmet Rules and procedures.- Address potential problems and suggest prompt solutions.- Stay up-to-date with competitor position and activities.

In addition, to succeed in this position, you should have:
- Bachelor’s degree in Automation or in relevant Engineering or business management field.- Solid experience of business and sales & service management, experience in working in customer interface and wide knowledge of Valmet’s Automation products and services.- Experience in a position with profit & loss responsibility.- Fluent English (mandatory).- Fluent Portuguese (mandatory).- Fluent Spanish (desirable).- Availability to move to Sorocaba/SP region.- Willingness and ability to travel.- Successful track record of leadership with an ability to build, inspire and lead teams to achieve goals and drive accountability with a key requirement being a demonstrated ability to obtain results in a matrix organization.

We offer:
We offer you an exciting and challenging job in a global environment and opportunities for professional development. This is an excellent opportunity to join our South America team.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 17,500 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how - and above all, teamwork.


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