Customer Success Partner Expert

3 semanas atrás

Sao Paulo, Brasil SAP Tempo inteiro

**What we offer**

**Specialist **Customer **Success Partner** **- CEX Procurement - Brazil**

Job description
**Key Areas of Responsibility and Tasks**

As a Specialist Customer Success Partner** **(**S-CSP**) for SAP CE&X Procurement in Brazil, you will be responsible for customer success, adoption and consumption, revenue retention, renewals and Network growth of SAP Ariba and Fieldglass customer relationships.

You lead efforts to help our customers achieve their business goals, realize value, improve solution adoption, achieve customer references, and drive customer engagement. You will build and maintain relationships with strategic decision makers at customer organizations (such as CPO, CIO, CFO), partners, and internally at SAP to deliver business results.
**Duties and Responsibilities**

**Drive Value Realization**:

- Understand customer needs, and how to leverage SAP Procurement solutions to address them.
- Proactively engage customers to ensure they adopt full functionality to get maximum value from their SAP Procurement investment.
- Consistently monitor account health, identify early warning signs for risk, and proactively address problems.

**Effective Commercial Management**
- Manage, track, and update account activities in terms of subscriptions, financial practices, contract terms, and product usage
- Retain current revenue footprint and look for expansion opportunities
- Work closely with administration and renewals to ensure renewal forecasts are executed on-time.
**Build Account Relationships**:

- Develop trusting and deep relationship with multiple SAP-internal and customer stakeholders.
- Understand various levels of customer organization (CLevel, System Admin/User, Buyers, Finance, IT, etc.)
- Advocate for and become voice of customer within SAP; understand competitive threats and utilize proper escalation channels to help customers during times of need.

**Manage Reference**-**ability**:

- Drive customer references and business transformational stories across accounts.
- Establish success metrics, annual goals and key objectives agreed with the customer.
- Improve customer satisfaction over baseline as defined by SAP Net Promoter metrics for SAP Procurement
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Experienced in managing complex customer engagements
- Experienced in Procurement, Supply Chain, Supplier Management
- Commercial experience including experience developing account management plans
- A self-starter, with energy, drive and the ability to manage multiple priorities. Experience acting as a trusted and strategic advisor to customers Strong knowledge of SaaS models and Cloud mindset.
- Strong ability to organize, prioritize and execute to meet your goals in time
- Capability to withstand frequent and intense pressure as a result of challenging customer situations and a demanding workload; must be able to maintain a positive, solutions oriented and professional manner throughout.
- Strong oral and written communication skills with the ability to credibly present recommendations to senior management in the organization; proven capability to adapt communication style to fit geographically diverse styles.
- Ability to identify and understand the needs of the customers, hence leading up to an opportunity
- Capability to acquire a thorough knowledge of SAP products and eco-systems, and be able to communicate and demonstrate their value
**Experience & Language Requirements**
- 7+ years senior level experience
- Ariba or Fieldglass experience is highly desirable
- Cloud/Procurement or Supply Chain experience is desirable
- Experience in a complex matrix organization
- Demonstrated experience identifying and successfully managing customer relationships, customer success management, and customer lifecycle management
- Strong analytical skills and ability to evaluate current customer operations in comparison to Cloud strategic objectives
- Proven ability to identify specific customer opportunities and convert them into customer strategic plans
- Knowledge of local and regional regulations is an advantage.
- Exposure to multicultural scenarios / international work experience
- Demonstrated ability to anticipate and solve problems, as well as navigate successfully through complex internal and customer environments
- Demonstrated ability to manage multiple tasks across functions
- Excellent listening, written and oral communication skills (English and Portuguese / Spanish is a plus)
- Willingness to travel

Education
- Bachelor equivalent: yes; MBA preferred
**We are SAP**

**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyon

  • Senior Specialist

    Há 4 dias

    Sao Paulo, Brasil SAP Tempo inteiro

    **What we offer** Senior Advisor - Specialist - Customer Success Partner (S-CSP). The S-CSP proactively engage with an assigned portfolio of customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S- CSP helps customers achieve business outcomes by engaging as a trusted advisor to the customer’s senior executives...

  • Senior Specialist

    Há 6 dias

    Sao Paulo, Brasil SAP Tempo inteiro

    **What we offer** Senior Advisor - Specialist - Customer Success Partner (S-CSP). The S-CSP proactively engage with an assigned portfolio of customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S- CSP helps customers achieve business outcomes by engaging as a trusted advisor to the customer’s senior executives...

  • Customer Success Manager

    3 semanas atrás

    Sao Paulo, Brasil DocuSign Tempo inteiro

    **Customer Success Manager** Customer Success | Sao Paulo, Brazil **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...

  • Customer Success Partner Expert

    4 meses atrás

    São Paulo, SP, Brasil SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Partner Technical Expert

    Há 5 dias

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Microsoft: Empowering Customer SuccessA Mission to Exceed ExpectationsAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a key member of our Customer Experience and Success (CEnS) organization, you'll play a vital role in delivering exceptional customer experiences that drive growth, satisfaction, and...

  • Customer Success Executive

    3 semanas atrás

    Sao Paulo, Brasil Cisco Systems Tempo inteiro

    What You’ll Do The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s new Customer Experience organization working with our largest customers. The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco...

  • Customer Success Manager Business Applications

    2 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Management Career

    7 meses atrás

    Sao Paulo, Brasil Genesys Tempo inteiro

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Summary & Description - see below Job Title: gCSM Customer Success Manager Department & Team: Customer Success &...

  • Customer Success Partner Senior Advisor

    1 semana atrás

    Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** Customer Success Partner - CEX Procurement - Brazil **Key Areas of Responsibility and Tasks** As a ** Customer Success Partner (S-CSP) for SAP CE&X Procurement in Brazil,** you will be responsible for customer success, adoption and consumption, revenue retention, renewals and Network growth of SAP Ariba and Fieldglass...

  • Customer Success Account Mgmt

    7 meses atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Account Manager

    7 meses atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Account Mgmt

    8 meses atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Manager

    4 meses atrás

    Sao Paulo, Brasil ODATA - An Aligned Data Centers Company Tempo inteiro

    Summary:Responsible for developing and implementing a customer strategy plan to support ODATA customers in Latin America, from signature of contract up to delivery of data center capacity and ongoing operations, promoting customer satisfaction and loyalty.Duties and Responsibilities:Oversee and orchestrate all aspects of service delivery on assigned customer...

  • Customer Partner

    9 meses atrás

    Sao Paulo, Brasil Kyndryl Tempo inteiro

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...

  • Customer Success Analyst

    Há 2 dias

    Sao Paulo, Brasil Sinch Tempo inteiro

    We are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work. We reach...

  • Customer Success Account Mgmt

    7 meses atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Manager

    7 meses atrás

    Sao Paulo, Brasil Salesforce Tempo inteiro

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Partner Onboarding

    1 semana atrás

    Sao Paulo, Brasil DocuSign Tempo inteiro

    **Partner Onboarding & Development Specialist (POD)** Customer Success | Sao Paulo, Brazil **Our agreement with employees** DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right,...

  • Customer Success Account Mgmt

    Há 2 dias

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager

    Há 3 dias

    Sao Paulo, Brasil lalamove Tempo inteiro

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...