HR Benefits Senior Analyst

7 meses atrás

Sao Paulo, Brasil Equinix Tempo inteiro

HR Benefits Senior Analyst
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Responsible for the execution of all HR services and processing queries up to Tier 2. Assists with Tier 3 queries and special projects.

**Responsibilities**
- Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes
- Leverages process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs
- Utilizes expertise to resolve complex issues, and often acts as a team lead or resource to others. Point of escalation is Team lead/ manager
- Identifies trends and initiates process improvements with Manager or HRSS Project and Services Team
- Understands tradeoffs and when to escalate
- Understands end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
- Manages HR Systems Data and files, ensuring accuracy, completion, and that all are up to date
- Handles sensitive and/or complex queries
- Pivots with ease when introduced to new HR Systems configurations.,engagement in system UAT
- Provides standard and non-standard noncomplex reporting to HR stakeholders and line managers
- Basic understanding of programs and COE processes
- Able to answer COE type queries and guideline managers if appropriate
- Able to handle complex COE processes
- Understands and executes on SLA and KPI's
- Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines
- Understands and follows compliance requirements for SOX, Employee Data Governance, and other policy requirements
- Ensures data accuracy and integrity with all communications and stakeholder support
- Act proactively and preventively in benefit negotiation and market feasibility and best practices of the inclusion of benefits in Latin America countries

**Qualifications**
- Bachelor's degree
- Fluent Spanish and English
- Solid knowledge and ability in negotiation
- Experience in inclusion, exclusion, and management of benefits
- Knowledge of benefits countries Latin America
- Strong skills in analysis and best market practices for the implementation of new benefits for Brazil, Chile, Colombia, Mexico and Peru

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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