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IT Service Desk Analyst- Spanish and English

Há 1 mês

Sao Paulo, Brasil SmallWorld FS Tempo inteiro

**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.**

**Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?**

**Then join us Let's make this big world into SmallWorld.**

We are currently recruiting an **IT Service Desk Analyst** for our team in São Paulo

**Key Responsibilities**:

- To provide full IT remote and local support service to all employees and external customers who use our services or third parties.
- Installation, configuration and support of different operating systems: Windows 10 Windows Server, Linux. IOS.
- Remote support for certification and software installation for external customers of the company using programs like Desktop Central, ScreenConnect, F-Secure.

**Work skills**:

- **Minimum 1-year knowledge of IT Service Desk/Help Desk expected and demonstrable.**:

- Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience.
- Can demonstrate initiative and ownership of issues through to resolution/completion.
- Organized and analytical mindset
- **Fluent in English and Spanish**:

- Team player.
- Work calmly under pressure.

INDHP