Technical Account Manager

3 meses atrás


Sao Paulo, Brasil Rocket.Chat Tempo inteiro

**This is a remote job for applicants in Brazil.**

We're looking for a Technical Account Manager to play a vital role in ensuring our customers are successful in taking full advantage of their investment in Rocket.Chat. You will be responsible for providing hands-on, in-depth technical and product expertise to our customers and partner organizations. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's business to provide confident, expert-driven leadership to your assigned customers.

**Mandatory Hard Skills**
- Experience in account management, customer success, and/or consulting in the software industry;
- Native or Fluent Portuguese language skills, including written and spoken;
- Fluent in English at a professional level;
- Demonstrable experience with systems installation, configuration, and administration of Linux;
- Experience with containerization tools (Docker, Kubernetes);
- Experience programming in Javascript/Typescript and other programming languages;
- Experience working with databases relational/non-relational;
- Hands-on experience with Cloud Platforms such as AWS, Azure, or GCP;
- Strong technical skills and aptitude for learning new technology.

**Desirable Hard Skills**
- Prior MongoDB experience desirable;
- Prior Active Directory/LDAP experience is desirable;
- Prior experience in a similar role working with Government institutions is a plus.

**Soft Skills** ✨
- Strong verbal and written communication skills;
- Proactive approach;
- Ability to think strategically and develop creative solutions;
- Ability to work independently and in a team environment.

**What You'll Do** ️
- Work with strategic named accounts to build long-term relationships;
- Develop a strong understanding of the Rocket.Chat solution, its products, and services;
- Effectively manage strategic customer accounts, ensuring customer success and maximum adoption of Rocket.Chat solutions;
- Strategically develop creative solutions to customer challenges;
- Analyze customer data and develop appropriate recommendations;
- Provide excellent customer service and problem-solving skills;
- Collaborate with other members of the customer success team to ensure customer success;
- Work with other departments to ensure customer needs are met;
- Develop and maintain strong customer relationships.

**Benefits **✨

Our goal is to make your routine as a Rocketeer feel enjoyable, exciting, and comfortable in a 100% remote environment. So, you'll receive a set of benefits to improve your remote work experience They include a flexible schedule, unlimited Paid Time Off, language and tech courses, stock options, a multicultural environment with colleagues in over 26 countries, a vibrant company culture, and more

**About Rocket.Chat**

‍Rocket.Chat is the world's largest open-source communications platform. Built for organizations needing more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromising data ownership, customizations, or integrations.

Check out our handbook for more information about our rocket.


  • Technical Account Manager

    4 meses atrás


    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Experience scripting or coding - Experience communicating effectively with senior leadership Are you someone that can make a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging in to business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you. We are...


  • São Paulo, São Paulo, Brasil Fortinet Tempo inteiro

    Job Title: Technical Account MgmtAbout the Role:We are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for building and maintaining long-term relationships with our customers, providing guidance to a team of Technical Account Managers and Advanced Support Engineers, and...


  • Sao Paulo, Brasil Red Hat Software Tempo inteiro

    About the job: The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager preferably in Sao Paulo, Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Sgf Global Tempo inteiro

    About the RoleSgf Global is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their technical needs are met, and driving business growth.Key ResponsibilitiesDevelop and execute strategic plans to drive...


  • Sao Paulo, Brasil Red Hat Software Tempo inteiro

    About the job: The Red Hat Services team is looking for a Manager to join us in any of our office locations in São Paulo, Brazil. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and...

  • Technical Account Manager

    3 meses atrás


    Sao Paulo, Brasil Meta Tempo inteiro

    Business Support Engineering (BSE) team’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities.BSE is building a world-class enterprise support organization focused on the success of businesses leveraging our suite of Meta products. We strive to deliver service...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Fortinet Tempo inteiro

    Job Title: Technical Account MgmtAs a seasoned Advanced Support Manager, you will be responsible for building and maintaining long-term relationships with our customers, while providing guidance to a team of Technical Account Managers and Advanced Support Engineers.This role requires a unique blend of management skills to oversee day-to-day operations, as...


  • São Paulo, São Paulo, Brasil SGF Global Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at SGF Global. As a Technical Account Manager, you will be responsible for ensuring high levels of customer satisfaction for your assigned customer accounts.Key ResponsibilitiesProvide detailed reviews of service disruptions and metricsAnalyze and present impactful data and...

  • Technical Account Manager

    3 meses atrás


    Sao Paulo, Brasil Qualtrics Tempo inteiro

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Qualtrics Tempo inteiro

    About the RoleWe are seeking a highly experienced Technical Account Manager to join our team at Qualtrics. As a Technical Account Manager, you will play a critical role in providing white-glove support to our largest customers, helping them to unlock the full potential of our platform.Key ResponsibilitiesPartner with XM Success Managers to prioritize and...


  • São Paulo, São Paulo, Brasil Fortinet Tempo inteiro

    Position Overview:As a Senior Technical Account Manager at Fortinet, you will play a pivotal role in fostering and sustaining enduring relationships with our clientele. Your leadership will guide a dedicated team of Technical Account Managers and Advanced Support Engineers.This role demands a blend of managerial expertise for daily team oversight and...


  • São Paulo, São Paulo, Brasil SGF Global Tempo inteiro

    Job DescriptionWe are seeking a skilled Technical Account Manager to join our team at SGF Global.The ideal candidate will be a local professional who can work onsite or at least visit the office twice a week.Key Responsibilities:Develop and maintain strong relationships with clients and stakeholders.Provide technical expertise and support to ensure seamless...


  • Sao Paulo, Brasil Red Hat Software Tempo inteiro

    About the job: Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet...

  • Technical Account Manager

    4 meses atrás


    Sao Paulo, Brasil UiPath Tempo inteiro

    Life at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Adlook Tempo inteiro

    Job Description**About the Role**We are seeking a highly skilled Technical Account Manager to join our team at Adlook. As a Technical Account Manager, you will be responsible for leading the resolution of complex campaign performance issues, overseeing campaign pacing and delivery, and developing high-level relationships with clients across Europe.Key...

  • Technical Account Manager

    4 meses atrás


    Sao Paulo, Brasil UiPath Tempo inteiro

    Life at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...

  • Technical Account Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Fortinet Tempo inteiro

    Job DescriptionAs a seasoned professional in the field of technical support, you will be responsible for building and maintaining long-term relationships with our customers, as well as providing guidance to a team of Technical Account Managers and Advanced Support Engineers.This position requires a unique blend of management skills to carry out day-to-day...


  • Sao Paulo, Brasil WebBeds Tempo inteiro

    **Drive excellence in client management - become our Operations Account Manager**: **J**ob Title**:Operations Account Manager **Department**:Customer Services **Location (primary)**:Sao Paolo, Brasil; Orlando, USA **In this role you will** Reporting to the Head of Global Operations Account Management, the Account Manager is a point of contact for...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    Technical Account Manager - Oracle ServicesAs a Technical Account Manager at Oracle, you will be responsible for building and maintaining strong relationships with our customers, ensuring they receive maximum value from our services. Your expertise in Oracle technology and cloud deployments will enable you to provide strategic guidance and support to our...

  • Technical Account Manager

    1 semana atrás


    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    Technical Account Manager - Oracle ServicesAs a Technical Account Manager at Oracle, you will be responsible for building and maintaining strong relationships with our customers, ensuring they receive maximum value from our services. Your expertise in Oracle technology and cloud deployments will enable you to provide strategic guidance and support to our...