Vehicle Personalization

If you make hearts beat faster, your own has to be in the right place.

**Vehicle Personalization & Individualization Specialist**:

- **Code number**:J000010528
- **Entry level**:Professionals
- **Location**:Sao Paulo
- **Organization**:Porsche Brasil
**Tasks

**Tasks**Tasks***

At Porsche we believe that individualization is what makes a car really unique, and therefore we
proudly position ourselves as the Brand which offers the most extensive vehicle personalization &
individualization program, with our portfolio of I-Options, Exclusive Manufaktur, and T-Equipment.
This position will be responsible for supporting the vehicle personalization & individualization
business, by providing broad dealer support, as much as direct VIP customer consultation when
applicable. The position will report to the local Regional Sales Manager, but in close cooperation
with PAG Individualization department. Key skillsets include considerable automotive knowledge,
great communication, distinguished and elegant behavior, passion for details and independent
and structured work style. Flexibility of working locations and willingness to travel is also
mandatory for the position.

**Tasks**

Main Responsibilities

Porsche personalization & Individualization portfolio (I-Opt. & Exclusive Manufaktur. TEquipment as a plus)
- Permanent monitoring of Personalization and Individualization main performance
indicators on PBR and Dealer level
- Support the achievement of local annual I-Opt. and Exclusive Manufaktur sales targets
- Support Area VIP customers in regards to consultations and Sonderwunsch projects
(although the Dealer owns customer relationship, the Personalization and
Individualization Sales Expert assists the process and acts as the link between Dealer
and PAG)
- Manage Paint to Sample quotas/orders and tracking the vehicle progress, in close
cooperation with PBR Planning and Ordering teams
- Develop dealer business plans to identify gaps and maximize I-Opt, and EXC sales
opportunities (Definition and monitoring of I-Opt/EXC targets)
- Ensure deep knowledge of I-Opt. and EXC on dealer personal, by providing training on
the matters and by having a regular dealer visit agenda
- Provide inputs from Dealers/Customers acquired during visits, events and general
interactions
- Further develop the “Exclusive Manufaktur Partner” dealership program, and the
“Exclusive ShowCar Concept” (incentive program) among Brazil’s Dealership
- Advancement of knowledge to Sales team members by serving as the Area expert for
Individualization and Personalization topics.
- Support PBR training events in regards to Personalization and Individualization content
- Develop and support sales push initiatives for the Individualization and Personalization
business
- Contribute to the overall Sales targets achievements

Additional Responsibilities
- Create and maintain yearly action plan and goals
- Complete necessary trainings and attend to necessary events to maintain level of
expertise
- Create and maintain current working instructions/process guidelines to support the
Personalization & Individualization business
- Promote PBR culture and brand message when interacting with co-workers, dealers and
customers
- Proper retention of electronic documents, business confidential information, and
actively demonstrates an understanding of the need to safeguard competitive
information in both electronic and non-electronic formats
- Proper usage of, awareness of, and compliance with IT security and Compliance policies
at PBR
- Handle sensitive customer information
**Qualifications

**Qualifications**Qualifications***
- Bachelor’s degree (or higher) is mandatory, preferably on Engineering or Technology.
- Minimum 5 years of proven professional experience in the automotive business is
required, with a minimum 3 years experience of interaction with Dealers.
- Retail and sales experience preferred; high-end, consultative sales experience also
preferred
- Strong knowledge of automotive engineering and mechanics. Great knowledge Porsche
history is a plus.
- Distinct high customer orientation, professional presence and assertiveness
- Independent work style, self-starter, extremely organized and structured
- Outstanding problem-solving skills and attention to excellence/detail
- Experience in project management, marketing projects and reporting
- Ability to work with a wide range of colleagues and internal/external partners
- Capable of making decisions; often with limited information and/or time
- Ability to effectively negotiate or mediate difficult situations
- Understands the intricacies of the retail automobile business
- Goal oriented, and thrives on competition and challenges
- Strong team player with excellent interpersonal skills
- Functions well under stress and easily adapts to changing scenarios
- Extensive knowledge of MSOffice, SAP and familiarity with CRM Systems
- Excellent verbal/written communication skills in both Portuguese and English
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