Billing Operations Specialist Ruby Labs

4 meses atrás


Amazonas, Brasil Ruby Labs Tempo inteiro

**About us**:
**About the role**:
As a Billing Operations Specialist at our company, you will play a crucial role in managing and optimizing our billing operations, focusing on merchant account maintenance, dispute management, and market research. You will be responsible for ensuring smooth day-to-day operations, minimizing financial risks, and making sure all our accounts are in good standing.

**Key Responsibilities**:

- Perform daily checks of all merchant accounts, especially PayPal, to monitor account activity, notifications, and status.
- Update and report on merchant account statuses to relevant teams.
- Process dispute alerts promptly to prevent chargebacks by initiating refunds and canceling user subscriptions when necessary.
- Ensure all disputes are submitted correctly and on time, adhering to PSP deadlines and company guidelines.
- Review and update dispute evidence templates to ensure accuracy and effectiveness.
- Provide guidance to the team on the latest changes in dispute management processes.
- Monitor and report on dispute trends and potential issues to the team.
- Assist with manual dispute submissions and prioritize cases.
- Escalate critical issues or urgent requirements from PSPs to appropriate team members.
- Conduct ad hoc market research to stay informed about how other companies manage payments.
- Monitor and report on the latest trends in the payments industry.

**Qualifications**:

- Knowledge of dispute management processes and chargeback prevention strategies.
- Familiarity with major payment service providers, especially PayPal.
- Experience in payments, billing operations, or financial services preferred.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.

**Nice to have**:

- Experience working with multiple payment gateways and processors.
- Experience in customer service or dispute resolution.

**Location**:
**Benefits**:
Discover the perks of being part of our vibrant team We offer:

- ** Remote Work Environment**: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- **Unlimited PTO**: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- **Paid National Holidays**: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- **Company-provided MacBook**: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth

**Interview Process**:

- Recruiter Screening (30 minutes)
- Take-home Assignment
- Logical Thinking Assessment (40 minutes)
- Hiring Manager Interview (45 minutes)
- Final Interview (30 minutes)

**Life at Ruby Labs**:
At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

Li-Remote



  • Amazonas, Brasil Ruby Labs Tempo inteiro

    **About us**: **About the role**: As a Billing Support Associate at our company, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. Your work will be essential in preventing...


  • Amazonas, Brasil Ruby Labs Tempo inteiro

    **About us**: **About the role**: The Community Support Specialist is key in managing the company’s online reputation by addressing customer feedback and ensuring positive engagement across various platforms. **Key Responsibilities**: - Respond promptly and professionally to community reviews, maintaining a courteous and solutions-oriented tone. -...


  • Amazonas, Brasil Ruby Labs Tempo inteiro

    **About us**: **About the role**: We are looking for a Junior Accountant who will be responsible for day-to-day accounting, monthly close, and assisting the team with ad-hoc projects. **Key Responsibilities**: - Post and process journal entries to ensure all business transactions are recorded - Record day-to-day financial transactions and perform...


  • Amazonas, Brasil Ruby Labs Tempo inteiro

    **About us**: **About the role**: **Key Responsibilities**: - Develop and maintain comparison and reviews websites using Next.js. - Collaborate with the SEO Manager to implement SEO best practices. - Assist in the design and development of user-friendly interfaces. - Write clean, efficient, and reusable code. - Participate in code reviews and provide...


  • Amazonas, Brasil Ruby Labs Tempo inteiro

    **About us**: **About the role**: We are seeking a specialized Telegram User Acquisition Manager to drive subscriptions for our web-based products across three brands within our holding company. We are specifically looking for a professional with extensive experience in Telegram advertising, as we value the depth of expertise that comes from long-term focus...


  • Amazonas, Brasil Ruby Labs Tempo inteiro

    **About us**: **About the role**: **Key Responsibilities**: - Execute and optimize performance-based campaigns across mainly Google Ads and Facebook Ads; as well as Instagram Ads, TikTok Ads, and Display networks - Monitor and control key performance indicators including ROI, customer acquisition cost (CAC), and Ad spend for each channel - Conduct a...

  • Operational Specialist

    2 semanas atrás


    Amazonas, Brasil buscojobs Brasil Tempo inteiro

    Company Description Velocity Clearing is a technology-driven, self-clearing broker / dealer that offers execution services, clearing, custody, stock locate services, securities lending, competitive financing, and world-class customer service. We cater to institutional clients such as brokers / dealers, hedge funds, family offices, and prop shops globally,...


  • Amazonas, Brasil Ruby Labs Tempo inteiro

    **About us**: At WinTech, we are at the forefront of innovation, crafting cutting-edge consumer products that shape the future. Our diverse portfolio spans the health, education, and entertainment sectors, offering exciting opportunities to make a real impact. Our dynamic teams are the driving force behind our success, and we’re always on the lookout for...


  • Amazonas, Brasil Ruby Labs Tempo inteiro

    About us At WinTech, we are at the forefront of innovation, crafting cutting-edge consumer products that shape the future. Our diverse portfolio spans the health, education, and entertainment sectors, offering exciting opportunities to make a real impact. Our dynamic teams are the driving force behind our success, and we’re always on the lookout for...


  • Amazonas, Brasil Sportserve Tempo inteiro

    Sportserve** **forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company...


  • Amazonas, Brasil Improvado Tempo inteiro

    **Improvado** is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...


  • Amazonas, Brasil buscojobs Brasil Tempo inteiro

    Are you ready to join the Human Resources team at CHINT Global, a global leader in smart energy solutions? CHINT Global is looking for a talented and dedicated professional to fill the position of Talent Acquisition Sr Analyst / Specialist. This position requires a proactive, hands-on profile with great energy to lead and develop processes that drive...


  • Amazonas, Brasil buscojobs Brasil Tempo inteiro

    About the Role We are an Amazon marketing agency passionate about helping brands thrive on Seller Central and beyond. We're looking for a tech-savvy E-commerce Automation Specialist to develop cutting-edge systems that streamline operations, optimize Seller Central processes, and create innovative workflows in Airtable using ChatGPT and AI integrations....


  • Amazonas, Brasil buscojobs Brasil Tempo inteiro

    Role overview : The Coupa Configuration and Admin Support role involves managing and maintaining the Coupa platform to ensure seamless operations and optimal performance. This role requires expertise in configuring system settings, managing user accounts, troubleshooting issues, and supporting system enhancements. The ideal candidate will work closely with...

  • Automations Specialist

    3 meses atrás


    Amazonas, Brasil TripleTen Tempo inteiro

    **TripleTen**_ is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading...


  • Amazonas, Brasil buscojobs Brasil Tempo inteiro

    Key Responsibilities : Strategic Goal Management Formulate comprehensive annual, quarterly, and monthly performance plans for the sales region in alignment with corporate-wide objectives. Continuously monitor, collect, and analyze sales performance data across the region. Identify performance variances and develop actionable improvement strategies. Regularly...


  • Amazonas, Brasil CommIT Tempo inteiro

    We are seeking a **Google Workspace Administrator** with a strong technical background in Google Workspace administration and troubleshooting. This customer-facing role requires exceptional problem-solving abilities and excellent communication skills to assist in resolving Google Workspace tickets and provide outstanding support. **Responsibilities**: -...


  • Amazonas, Brasil Sequoia Connect Tempo inteiro

    Our client is a comprehensive platform designed to streamline community management, monetization, and growth. It offers a suite of modular tools that facilitate seamless operations for group leaders and event organizers, enabling them to efficiently handle memberships, events, and content delivery. Our client enhances member engagement and fosters a cohesive...


  • Amazonas, Brasil Deel Tempo inteiro

    **Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...


  • Amazonas, Brasil Amazon Tempo inteiro

    Job ID: 2855791 | Amazon Web Services Colombia S.A.S. - E40 At Amazon Web Services (AWS), we’re hiring highly technical Data Analytics consultants to collaborate with our customers and partners on key engagements. Our consultants will develop and deliver proof-of-concept projects, technical workshops, and support implementation projects. These professional...