Infrastructure Analyst

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Cross Technology Service Delivery Field Support Engineer (L2) is responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

**Working at NTT**

Analista Pleno;
Prestar todo e qualquer tipo de suporte a todos os elementos integrantes da solução adquirida;
Subsidiar a equipe técnica do cliente na abertura de chamados, através da identificação de
imperfeições, vícios, defeitos, incorreções ou excesso de defeitos e diagnóstico de
problemas;
Auxiliar a equipe técnica da Contratada na resolução de problemas, fornecendo
informações do ambiente e suas particularidades assim como ações adotadas e diagnósticos
realizados;
Abrir chamados com o fabricante, caso o problema não seja da alçada de solução da
contratada, interagir, provendo as informações necessárias, até a sua conclusão;
Prestar todo e qualquer tipo de esclarecimento técnico à equipe do cliente, inclusive
documentar e repassar os procedimentos de instalação, atualização, administração e
configuração da solução, quando solicitados;
Manter sempre atualizado e completo o conjunto de procedimentos operacionais entregues
pela Contratada;
Manter sempre atualizado as rotinas de automação para integração da solução com a gestão
de configuração do cliente entregues pela Contratada;
Subsidiar a equipe técnica com dados referentes à solução instalada para que sejam
mantidas atualizadas as bases de dados relativas à solução contratada.

Experiência em ambiente de data center;
Desejável Certificação CCNP DATACENTER;
Experiência com tecnologia Cisco ACI (Application Centric Infrastructure), Switches Nexus em modo ACI com controladora SDN (APIC), Nexus Dashboard (Cisco Nexus Dashboard Insights) e Cisco Multi-Site Orchestrator (MSO) e Multi-Pod, novos modelos de Catalyst Cisco 9200 / 9300;
Conhecimento em outros linhas de equipamentos Cisco;
Inglês técnico - Abertura de chamado e interação com fabricante;

**Skills Summary**

Critical Thinking, Data Center Technologies, Digital Communications, Logical Thinking, Problem Solving, Troubleshooting

**What will make you a good fit for the role?**

**Workplace type**:
On-site Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your car