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**About Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description**:
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required or equivalent work experience that provides exposure to fundamental theories and concepts.
**General Profile**
- Performs routine assignments.
- Develops skills by performing structured work assignments.
- Uses existing procedures to solve routine or standard problems.
- Receives instruction, guidance, and direction from others.
**Functional Knowledge**
- Requires a conceptual understanding of theories, practices, and procedures.
**Business Expertise**
- Applies general knowledge of business developed through education or experience.
**Impact**
- Has a limited impact on own work team.
- Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
- No supervisory responsibilities.
- Responsible for developing technical contributions.
**Problem Solving**
- Uses existing procedures to solve standard problems.
- Examines information and standard practices to make judgments.
**Interpersonal Skills**
- Exchanges information and ideas effectively.
**Responsibility Statements**
- Executes established benefits processes and seeks guidance from Sr. Analyst.
- Triages, researches, and responds to participant issues. (i.e. eligibility, calculation errors, and service delivery)
- Triages and research system issues to confirm adherence to requirements.
- Reviews benefit reports and acts as needed.
- Performs peer review on work completed by other peers.
- Performs other duties as assigned.
- Complies with all policies and standards.
**Closing**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._
