Senior Product Support Specialist, Tripit
6 meses atrás
**Bring out your best**
TripIt is SAP Concur’s consumer travel app, which reduces stress for travelers by helping them stay organized and one step ahead, so they can make the most out of all their trips. Our vision is to make every trip easier, for every frequent traveler.
**Job Overview**: We are seeking a dedicated and customer-centric individual to join our team as a Senior Customer Support Specialist. As a key member and leader of our customer support team, you will play a crucial role in ensuring our users have a positive experience and receive timely assistance with any inquiries or issues they may encounter.
This role is based in Sao Leopaldo, Brazil and requires on-site presence; it is not a remote position.
**Responsibilities**:
- Bug Troubleshooting: Proactively identify, diagnose, and report bugs, collaborating with Product and Engineering teams to expedite fixes and enhancements.
- In-depth Product Knowledge: Develop and maintain an expert understanding of TripIt's features and functionalities to assist users effectively and provide accurate, insightful information. Stay updated on new product developments and ensure the team is informed about changes and enhancements.
- Documentation: Lead in the creation and maintenance of product support documentation, FAQs, and knowledge base articles. Identify gaps in existing documentation and lead initiatives to fill those gaps, enhancing self-service resources for users.
- Feedback Collection: Gather and report user feedback to the product and development teams to help improve the overall user experience. Advocate for user needs and preferences in cross-functional meetings, influencing product development priorities.
- Collaboration: Work closely with other teams, including product, PR, engineering and marketing, to ensure a cohesive and positive user experience. Mentor Tier 1 and 2 support agents for skill enhancement. Lead by example, setting high standards for customer support and encouraging a culture of continuous improvement and excellence.
**Requirements**:
- Customer Focus: A genuine passion for helping customers and providing excellent customer service.
- Communication Skills: Strong written and verbal communication skills with the ability to convey technical information in an understandable manner.
- Problem-Solving: Exceptional problem-solving skills and the ability to handle complextechnical issues.
- Team Player: Ability to collaborate with cross-functional teams and contribute to a positive work environment. Demonstrated ability to mentor and develop junior team members.
- Adaptability: Comfortable working in a fast-paced and dynamic environment, adapting to changes and challenges.
**Qualifications**:
- Previous experience in a technical and/or end user support role is preferred.
- Familiarity with travel management tools or platforms is a plus.
- Bachelor's degree or equivalent work experience.
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 395034 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro**Unlock Your Potential**TripIt, a consumer travel app from SAP Concur, empowers travelers to stay organized and in control. Our vision is to simplify every trip for every frequent traveler.**Role Overview**: We seek a dedicated and customer-focused individual to lead our customer support team as a Senior Customer Support Specialist. As a key member, you...
-
Product Support Specialist, Tripit
6 meses atrás
Porto Alegre, Brasil SAP Tempo inteiro**Bring out your best** TripIt is SAP Concur’s consumer travel app, which reduces stress for travelers by helping them stay organized and one step ahead, so they can make the most out of all their trips. Our vision is to make every trip easier, for every frequent traveler. **Job Overview**: We are seeking a dedicated and customer-centric individual to...
-
Product Support Specialist, Tripit
Há 1 mês
Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro**Transform Travel Experiences**TripIt, a consumer travel app by SAP Concur, empowers travelers to stay organized and in control. Our vision is to simplify every trip, for every frequent traveler.**Key Responsibilities**: Identify and report bugs to collaborate with Product and Engineering for fixes and enhancements. Troubleshoot and resolve customer issues...
-
Product Design Specialist
3 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil Hired Remoteli Tempo inteiroProduct Design SpecialistWe're seeking a skilled Product Design Specialist to join our team at Hired Remoteli. As a Product Design Specialist, you will be responsible for creating innovative consumer goods, including licensed and non-licensed products, for a wide demographic. Your expertise in design principles, composition, color theory, and typography will...
-
Customer Support Specialist
2 meses atrás
Porto Alegre, Brasil Servicology Tempo inteiroServicology is an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful.Currently, we are looking for a Customer Support Specialist. You will be able to communicate...
-
Senior Mobile Developer
5 meses atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **SAP Concur**, market leader in integrated travel, expense and invoice management, has embarked on a journey to re-imagine business travel. In an industry that’s becoming increasingly more complex with suppliers launching new differentiated product bundles and rich merchandising offers, we have an opportunity to...
-
Technical Support Specialist
Há 1 mês
Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro**Solutions for a Smarter World**At SAP, we're committed to helping our customers achieve faster and smarter business results. As a member of our Product Support team, you'll play a key role in delivering exceptional customer service and support.**Key Responsibilities:**Analyze complex problems and provide effective solutions to customersTroubleshoot...
-
Senior Quality Assurance Specialist
3 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil Automatic Data Processing, Inc. Tempo inteiro**Senior Quality Assurance Specialist**ADP is hiring a Senior Quality Assurance Specialist to work collaboratively with the development team to identify and resolve issues with ADP's cloud-based Human Resource solutions.This role is critical to ensuring the usability and quality of our products. You will work within an agile team to create and execute test...
-
Technical Product Specialist
Há 21 horas
Porto Alegre, Rio Grande do Sul, Brasil Future Electronics do Brasil Ltda Tempo inteiroAt Future Electronics do Brasil Ltda, we are seeking a highly skilled Technical Product Specialist to join our team. As a Technical Product Specialist - Circuit Design and System Development, you will play a crucial role in providing comprehensive technical support for customer circuit design and system development.Job DescriptionThe ideal candidate will be...
-
Telecom Support Specialist
2 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil Cross Border Talents Tempo inteiroWe are seeking a highly skilled Telecom Support Specialist to join our team in Porto, Portugal. As a key member of our customer care team, you will play a crucial role in ensuring our customers receive exceptional support across various communication channels.Key Responsibilities:Handle incoming calls and provide personalized solutions to telecom...
-
SAP Technical Support
5 meses atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. **PURPOSE AND OBJECTIVES** Technical Support (TS)...
-
Support Specialist
3 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiroAbout the RoleWe are seeking a skilled Technical Assistance Provider to join our team and assist our customers in resolving issues related to the implementation, deployment, functionality and usage of SAP Products.Key ResponsibilitiesDeliver a support service by performing root cause analysis, troubleshooting, and resolving support incidents reported by...
-
IT Support Specialist
4 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil Marel Tempo inteiro**Job Summary**We are seeking a skilled IT Support Specialist to join our team at Marel. As a key member of our Innovation team, you will provide first-tier IT support and device management for our internal team members.**Key Responsibilities**Resolve incidents and service requests in a timely and quality mannerAnswer Topdesk calls and support internal...
-
Global Product Marketing Strategist
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil HARMAN International Tempo inteiroProduct Marketing Specialist at HARMANHARMAN International is a technology leader that is rapidly growing. We're seeking a skilled Product Marketing Specialist to join our team.
-
IT Support Specialist
Há 3 dias
Porto Alegre, Rio Grande do Sul, Brasil Marel Tempo inteiroMarel is a leading global company that aims to improve its operational and financial performance continuously while targeting 12% average annual growth.We are committed to being an Equal Opportunity Employer, ensuring that everyone has an equal chance of success within our organization. Our values Unity, Excellence, and Innovation summarize what we stand for...
-
Mobile Developer
5 meses atrás
Porto Alegre, Brasil SAP Tempo inteiro**Bring out your best** **SAP Concur**, market leader in integrated travel, expense and invoice management, has embarked on a journey to re-imagine business travel. In an industry that’s becoming increasingly more complex with suppliers launching new differentiated product bundles and rich merchandising offers, we have an opportunity to completely...
-
Technical Support Specialist
4 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil Bairesdev Tempo inteiroTechnical Support Role at BairesDevWe're a leading technology company that delivers innovative solutions to top clients worldwide. Our diverse team of 4,000+ professionals works remotely, driving significant impact globally.We're seeking a skilled Help Desk Analyst with advanced English to provide technical support to users efficiently and accurately. As our...
-
Field Application Engineer
Há 7 dias
Porto Alegre, Rio Grande do Sul, Brasil Future Electronics do Brasil Ltda Tempo inteiroThe Field Application Engineer will provide comprehensive technical support for customer circuit design and system development, collaborating closely with the Regional Director, Strategic Account Manager, and Product Marketing to drive technical sales training and product introductions. This role is ideal for a professional seeking a challenging opportunity...
-
Senior Product Designer
3 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil Poatek Tempo inteiroSenior Product Designer - Digital Product LeadWe're looking for a highly skilled Senior Product Designer to lead our digital product engagements. As a key member of our team, you'll drive design direction and work closely with cross-functional teams to deliver innovative solutions for our clients.About the RoleLead design engagements for large and complex...
-
Senior Product Designer
2 meses atrás
Porto Alegre, Brasil KTO Tempo inteiroAs a Senior Product Designer, you will be a core member of the product team, while collaborating closely with marketing, tech, and other key stakeholders. Your role will involve contributing to both the design and development of our products. This unique position requires a blend of design skills, a deep understanding of UX/UI and great communication skills...