Technical Account Manager, Fba Invoicer Program

4 semanas atrás

Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

1+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce

Are you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging into business and technical requirements, as drilling into metrics development and reporting? Are you deal with unforeseen situations and adapt and or create new processes? Then this is the position for you
You will be responsible to execute manual processes in the short-term while you align a more scalable process aiming the mid-term and support the product team to design the long-term, scalable and automated solution. You will also be the responsible for seller experience improvements, by implementing, supporting and managing operational initiatives. The Invoicer Analyst must be able to balance Amazon's objectives with the needs of sellers. In order to accomplish this, you will need to navigate across different business areas to solve seller issues, anticipate the need of thoughtful new solutions, and develop and optimize support tools for sellers.
You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by the ambiguity or competing priorities to scale in a new geography. This means you are able to roll up your sleeves, dig in and get the job done.

**Job functions include**:

- Provide 2nd level support for complex cases, managing cases that Seller Support and NAMs could not solve by diving deep and escalating the problem to the correct teams when necessary.
- Work on reports and processes related to the overall program operation
- Map sellers that are not compliant with all Tax Attributes and execute the process of block and unblock of the offers
- Identify new pain points that are not addressed in our long-term solutions and escalate them to the proper teams

Key job responsibilities
- Be the POC for operational issues among FC (such as rejected invoices, orders cancellations, removals stuck)
- Provide 2nd level support for complex cases, managing cases that Seller Support and NAMs could not solve by diving deep and escalating the problem to the correct teams when necessary.
- Work on reports and processes related to the overall program operation
- Map sellers that are not compliant with all Tax Attributes and execute the process of block and unblock of the offers
- Identify new pain points that are not addressed in our long-term solutions and escalate them to the proper teams

Sao Paulo, SP, BRA
- Describe overall experience

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