IT Solution Specialist

6 meses atrás

Sao Paulo, Brasil Amaris Consulting Tempo inteiro

**Who are we?**:
**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
We are looking for dynamic consultants to grow our **Information Systems & Digital** team in **São Paulo**. Your experience, knowledge, and commitment will help us to face our client's challenges.

You will be supporting different projects through your expertise as **IT Solution Specialist**.

**Your main responsibilities**:

- Act as primary Level 2 support; incidents, request fulfillment, problems and changes
- Develop and maintain Level 1 & Level 2 solution documentation
- Perform software packaging and change/release management
- Act as point of technical escalation for Level 2/3 issues
- Deploy Applications/Updates via Microsoft System Center Configuration Manager (SCCM), Intune/Endpoint Management portal, Cloud Management Gateway
- Ensure support structure is on track collaborating with the Service Delivery Managers (KPIs)
- Participate in weekly/monthly run meetings with service partners and regional peers regarding service operations
- Maintain daily, weekly, monthly, quarterly solution KPIs
- Maintain operational documentation (architecture diagrams, SOPs, run books, etc.)

**Qualifications**:

- Bachelor's or Master's degree in computer science, information systems, or a related field
- At least 3 years of working experience in an IT Service Desk/Helpdesk role
- Experience with Windows 10 Operating systems
- Strong knowledges in Intune administration: Mobile Device Management, Autopilot, Troubleshooting, device configuration profiles, conditional access policies
- You have good understanding of project management and in some cases, may be the technical lead on solution projects
- Fluent in English required

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