Experienced IT Specialist

1 semana atrás

São Paulo SP, Brasil Boston Consulting Group Tempo inteiro

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

This is an onsite position that will be in the office Monday - Friday from 9AM to 6PM.
The BCG São Paulo IT Specialist position’s primary responsibility will be to assist the Information
Technology department with all aspects of technology as it relates to Case Team Support, Office
operations, and BCG IT priorities. This includes, but is not limited to, user support, computer
setup, maintenance and service, telecommunications, assisting with network and infrastructure
maintenance, and all other technology needs as requested.
- Provide a high level of customer service while supporting case teams and office-based staff

in a fast-paced environment. Support includes, but is not limited to, laptops, desktops,
smartphones, and phone and voice mail systems, both in and outside the office.
- Assist with the management of local technology in order to increase reliability, security,

interoperability, effectiveness of customer work while reducing costs.
- Understand and effectively discuss services and software provided by IT Service
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying laptops for staff, including configuration and imaging of

laptops
- Assist with hardware and software asset tracking and inventory management
- Coordinate the repair and maintenance of office printers and computing equipment with

outside vendors
- Assist with on-site technical support at special events, including, but not limited to staff

meetings, customer meetings, Marketing and Recruiting events, etc.
- Communicate frequently with end users as well as with local, regional, and global support

teams with regard to the status of their issue
- Maintain configurations of all notebook and desktop computer systems according to

established BCG requirements
- Assist with the documentation and updating technology related

instructions/procedures/knowledge articles as required
- Troubleshoot video conference and telecommunications systems
- Maintain problem call history by recording calls in Service Now help desk tracking database;
analyze call data to proactively identify improvement opportunities
- Participate in local, regional, and global projects as appropriate to evaluate existing

systems and recommend technology for upgrade and replacement; evaluate new
technologies for potential applicability within BCG
- Achieve annual goals and objectives, developed in cooperation with IT Service organization

and local management
- Provide backup to IT team across the South System
- Assist with general office projects as necessary

At BCG, IT Specialists are:

- Team players. They help team members achieve more when they’re around. They are not

afraid to get pitch in to get a job done and are proactive in helping their colleagues.
- Professional. They are comfortable dealing with all levels of an organization and provide

an extremely professional impression of themselves and the company.
- Organized. They thrive in a highly organized environment where they can create and

improve processes.
- Service focused. Impressing both our internal and external clients is a priority. Our office

IT group thrives on first rate customer service.
- Hands on. They enjoy picking up tools to make and fix things. Whether it’s digging in to fix

a computer or helping to rearrange the office, they do what is needed.

What You'll Bring
- B.A./B.S. degree or comparable knowledge in IT related field
- 3-5 years’ experience in a similar role
- Fluent English, oral and written
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate

expertise area
- Solid knowledge of technologies and methodologies used in IT Services and Support
- Experience troubleshooting Windows 10, Macbook OS, smartphones OS, Office Suite,

Internet browsers, VPN/network connectivity, among others
- Conceptual knowledge and hands-on experience in the following areas: PC/laptop

hardware, software, telecommunications, mobile devices, networking, and server
administration
- Knowledge of MS Office pr

  • Enterprise IT Support Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    Job OverviewCognizant is a leading IT services provider seeking an experienced Enterprise IT Support Specialist to join our team. As a key member of our support team, you will work closely with cross-functional teams to deliver high-quality support services to our clients.

  • IT Risk and Compliance Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil DocuSign Tempo inteiro

    Job Summary: We are seeking an experienced IT Risk and Compliance Specialist to join our team. The ideal candidate will have a strong background in IT audits, risk management, and compliance.

  • IT Solutions Specialist for Latin America

    2 semanas atrás

    São Paulo, São Paulo, Brasil Alstom Tempo inteiro

    Job Overview: We are seeking an experienced IT Solutions Specialist to join our team in Latin America. This role will be responsible for executing and leading maintenance activities, ensuring availability and performance of applications at optimized costs.About the Role: As an IT Solutions Specialist, you will work closely with external suppliers to ensure...

  • Experienced IT Support Professional

    Há 4 dias

    São Paulo, São Paulo, Brasil Boston Consulting Group Tempo inteiro

    Job SummaryWe are seeking an experienced IT Support Professional to join our team at Boston Consulting Group. As a key member of our IT department, you will provide technical support and assistance to our staff, ensuring seamless operation of our technology infrastructure.

  • IT Project Specialist

    4 meses atrás

    São Paulo, Brasil COFCO Agri Ltd. Tempo inteiro

    IT Project Specialist (Finance) Location: Sao Paulo, São Paulo, BRSummary Description of PositionThe Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and...

  • Senior It Support Specialist

    Há 1 mês

    São Paulo, Brasil Swile Tempo inteiro

    About the IT teamThe IT team is looking for a new Senior IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers of Brazil (Sao Paulo and remote). Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France, on improving our overall IT. He/She will have...

  • IT Systems Operations Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil COFCO Agri Ltd. Tempo inteiro

    At COFCO Agri Ltd., we are seeking a skilled IT Systems Operations Specialist to join our team. This is an exciting opportunity for the right candidate to take on a challenging role that requires technical expertise, problem-solving skills, and excellent communication abilities.About the RoleThis position is responsible for ensuring the effective operation...

  • IT Project Specialist

    Há 1 mês

    São Paulo, Brasil COFCO Agri Ltd. Tempo inteiro

    Select how often (in days) to receive an alert:IT Project Specialist (Operations) Location:  Sao Paulo, São Paulo, BR.Summary Description of PositionThe Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical...

  • IT Project Specialist

    Há 1 mês

    São Paulo, Brasil COFCO Agri Ltd. Tempo inteiro

    Select how often (in days) to receive an alert:IT Project Specialist (Logistics) Location:  Sao Paulo, São Paulo, BR.Summary Description of PositionThe Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical...

  • Talent Acquisition Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil zGEN Technologies Tempo inteiro

    Location: São Paulo/SPWe are offering a competitive salary in the range of R$ 6,000 to R$ 12,000 per month.Company Overview: zGEN Technologies is a cutting-edge technology company seeking an experienced Talent Acquisition Specialist to lead our IT recruitment efforts.Job Description: As a Talent Acquisition Specialist, you will be responsible for developing...

  • Experienced Listing Specialist

    2 meses atrás

    São Paulo, SP, Brasil Pro Coffee Gear Tempo inteiro

    **Position**: Experienced Listing Specialist **Location**: Remote (Global) **Company**: Pro Coffee Gear **Company Overview**: Pro Coffee Gear is a rapidly expanding e-commerce company based in Austin, Texas, specializing in espresso machines and coffee-centric accessories. Our mission is to enhance the coffee adventures of our customers with superior...

  • IT Engineering Specialist

    2 semanas atrás

    São Paulo, SP, Brasil Santander Tempo inteiro

    IT Engineering Specialist (IaC) Country: Brazil **# QUEM SOMOS** A F1RST é o futuro e sua carreira está aqui! Nossa cultura é baseada em “Pessoas, Inovação e Resultados”. ️ Fazemos parte do maior banco Internacional do Brasil, um dos maiores bancos do mundo. Promovendo serviços e experiências para os mais de 60 milhões de clientes de todo o...

  • Senior IT Operations Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Hollister Incorporated Tempo inteiro

    About the RoleThis position is an exciting opportunity to join Hollister Incorporated's Information Technology team in Sao Paulo as a Senior IT Operations Specialist.

  • Digital Transformation Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Bring IT Tempo inteiro

    **About the Company**Bring IT is a cutting-edge supply chain and business technology firm that drives digital innovation globally. **Job Overview**We are seeking an experienced Digital Transformation Specialist to join our team. As a key member of our organization, you will play a crucial role in implementing effective digital solutions for our...

  • IT Infrastructure Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil DyStar Tempo inteiro

    Key Responsibilities:Ensure the efficient operation of all IT infrastructure and system installations by managing and monitoring configurations, testing, and maintenance.Provide first-level support for SAP ECC issues at the internal helpdesk, tracking and resolving Basis, ABAP, and Customizing tickets.Offer IT help desk services for all levels and sites,...

  • IT Infrastructure Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Mufg Brazil Tempo inteiro

    **Unlock Your Career Potential at MUFJ Brazil**Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world, is seeking a highly skilled IT Infrastructure Specialist to join our team. With over 120,000 colleagues worldwide, we strive to make a positive impact for every client, organization, and community we serve.We are committed to...

  • IT Project Specialist

    6 meses atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • IT Project Specialist

    6 meses atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • IT Project Specialist

    6 meses atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • IT Support Specialist

    3 meses atrás

    São Paulo, SP, Brasil Nord Anglia Education Tempo inteiro

    **Date**:24 Sep 2024**Location**:Sao Paulo, BR**Job ID**:3638**School**:Avenues Sao Paulo**Company**:Nord Anglia Education **Why Work at Avenues** - Welcome to Avenues São Paulo! Since our doors opened in August 2018, we've been on a mission to provide a truly transformative educational experience. Through immersive English language learning and dynamic...