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IT Support Specialist
4 meses atrás
**WHO WE ARE**
Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.
***:
The IT Support Specialist will -under mínimal supervision
**PRINCIPAL DUTIES**:
- Must support 24×7 GSOC operations with off shift support on occasional on-site support during evenings or weekends.
- Identify, research and resolve the most complex technical problems in a manner that meets the end user's needs and does not expose Overhaul to any security or licensing risk.
- Assist in the documentation of common processes and procedures.
- Responsible for installation, documentation and connection of all new and existing workstations.
- Responsible for installation and maintenance of all types of software.
- Support physical network and wireless access points on-site.
- Install, configure and maintain printers and VOIP/soft phones.
- Assignment and tracking of all workstations and peripherals.
- Maintain and manage the company physical and cyber security system.
- Issue new users accounts and hardware to new employees.
- Evaluate overall systems performance, workflow, procedures and recommend and/or implement changes and improvements as necessary with management approval.
- Validate all programs and software meet business requirements and do not expose Overhaul to Cyber or licensing risk.
- Perform other related duties and responsibilities as assigned.
**PREFERRED QUALIFICATIONS**:
- A minimum of 3 years related experience or equivalent education
- Experience and working knowledge of Microsoft Office Products (MS Office, Word, Excel, PowerPoint, Outlook, Visio, etc.)
- English and Portuguese
- Hands-on experience implementing and administrating on-prem and Cloud based solutions.
- Excellent attention to detail.
- Proven ability to handle confidential information with discretion.
- Adaptable and quick to learn new processes and tools.
- Self-directed, goal-oriented and flexible, enjoys working in a fast-paced and at times challenging environment.
- Ability to work cross-functionally and with a wide range of employees with different skill sets.
- Strong organizational, interpersonal, and communication skills (written and verbal).
**Diversity and Inclusivity Statement**:
- Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply_
