Employee Services Advisor
2 semanas atrás
**Employee Services Advisor - HR Advisor and Benefits**
**Who We Are**
**What You Will Do**:
Employee Services Advisor role supports with managing employee queries and administration for **support of HR processes and routines with a focus on benefits in Portuguese and Spanish** languages for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records.
**Key Responsibilities**:
- Manage employee queries received through Workday Help and employee data change transactions into Workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA’s around Timeliness and Quality
- Has good communication skills to be able to respond to employees’ queries through tickets, chats
- Create and SOP and detailed FAQ’s around the AS-IS and To-BE benefits process
- Follow compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention
**Preferred experience**:
- Experience in SPE roles
- Workday HRM experience
- Experience and sound understanding of the Talent Acquisition, HR processes with experience in managing employee queries and transactions.
- Passion for delivering great employee experience.
- Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail
- Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction
- Fluent in Spanish
**Why Cognizant?**
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- A highly competitive benefits and salary package.
- Opportunity to work for leading global companies.
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:Apr 01 2024
**About Cognizant
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