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SAP Ixp Intern

4 semanas atrás

São Leopoldo RS, Brasil SAP Tempo inteiro

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
**1. Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
**3. Gain visibility**: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**:
**Position Title**: SAP iXp Intern - SAP Business Technology Platform Support
**Location**:São Leopoldo, RS
- You will help delight SAP customers by analyzing and resolving known errors.
- You will do it by means of Knowledge Base Articles (KBAs), previous customer cases, documentation, or verifying the configuration directly in the system.
- You will exhibit and learn about the following meta-skills to be recognized as a trusted advisor by your customers and your peers:

- Empathy
- Growth Mindset
- Critical Thinking
- Active Communication
- Strategic Understanding
- You will share knowledge by creating and improving KBAs, discussing solutions with
- colleagues, and participating in forums.
- You will learn a lot of technical and business topics through classroom training, remote
- training sessions, mentoring, and e-Learning trainings.
- When needed, you will report errors to development teams.
- Monitor and adhere to SLAs (Service Level Agreements) via queue monitoring.
- Conduct root-cause analysis of product and configuration issues.
- Cooperate closely with other Product Support teams and Development Support.
- Communicate professionally and proactively with SAP customers & colleagues

**What you bring**:
We’re looking for someone who can challenge the status quo and likes to stay curious. Someone who also enjoys working on meaningful initiatives and are energized by lifelong learning.
- We work in a team that likes to have fun together and celebrate successes. As such, you’re very welcome to network and partner with your colleagues and manager, to create a very nice environment in the team where everyone feels good and want to be part of.
- University Students currently studying IT or related with, ideally not more than two years until graduation.
- Ability in troubleshooting, root cause analysis.
- Customer focus and communication skills (oral/written).
- Flexible approach to working in teams as well as environment.
- Self-motivated, proactive and solution oriented individual.
- Knowledge of operating systems (Unix/Windows) would be a benefit.
- Experience with SAP Products would be a benefit.
- Knowledge in Object-Oriented Programming (Java, ABAP, etc.) would be a benefit, but
- certainly not a must.

**Meet your team**:
Our Technical Support organization is looking for an intern to join the Business Technology Platform support team.
We are driven by a desire to provide our customers with outstanding technical customer service and delight them with a great support experience, reducing customer effort as much as possible.
The main responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.
The intern will need the ability to support complex environments that include a variety of operating systems, platforms, and databases. SAP Support is also on chat. As such, the intern is also going to interact with customer real-time.

**Please, upload your resume in English

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orient