Operations Manager

1 semana atrás


Cajamar, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

Bachelor's degree or equivalent;
- Experience with employee and performance management;
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;
- Advanced English.

This position will be based in Cajamar-SP.
External fulfillment works with the supply chain and retail teams to prioritize potential solutions, coordinates the integration with the third party and manages the daily operations. This individual is the owner who ensures the external partners are complying with Amazon High Standard in terms of fulfillment quality. You will develop expertise throughout the entire fulfillment process - including Retail, Business Development, Integration Services, Supply Chain, External Fulfillment Platform, Enterprise Integration, Transportation, Customer Service and Accounts Payable. In taking this role, you will ensure customer-centrist policies throughout integration process.
**Portuguese Version**:
Esta posição terá como base Cajamar-SP
As responsabilidades principais para esse profissional são gerenciar o desempenho das operações externas do centro de distribuição e fornecer o vínculo tático entre as operações principais, comercial, equipes de atendimento ao cliente e o prestador de serviços logísticos.
O centro de distribuição terceirizado atua com os times de supply chain e comercial para priorizar potenciais soluções, coordenar a integração entre o operador logístico e gerencia a operação diariamente. Este profissional é responsável por garantir que os prestadores de serviços externos atuarão em conformidade com os mais altos padrões da Amazon em termos de qualidade de atendimento. Você desenvolverá experiência em todo processo de entrega, incluindo a área Comercial, Desenvolvimento do Negócio, Integração de Serviços, Supply Chain, Plataforma de Atendimento Externalizada, Integração Corporativa, Transportes, Atendimento ao Cliente e Contas à Pagar. Ao assumir esta função, você garantirá políticas centralizadas no cliente durante todo o processo de integração.
Key job responsibilities
- Responsible for the overall safety, quality, performance and customer experience of warehouse;
- Strong commitment to and passion for customer satisfaction;
- Manage the daily, tactical relationship with third party logistics vendors, including managing their performance and drive improvements;
- Resolve logístical, operational, and systems issues that arise by working with vendors and various Amazon teams;
- Maintain the knowledge and implement improvements in inbound, inventory and outbound practices within the fulfillment center;
- Work closely with other support teams (Safety & Security Manager, HR, Financial Manager, Facilities Manager, IT Manager) to build and secure support of resources for projects and initiatives;
- Maintain knowledge of our carrier’s shipping policies;
- Liaison with Customer Service team to provide operational process knowledge;
- Coordinate receive problem resolution, including tracking issues and corresponding with internal support teams;
- Assess orders or shipments stuck in processing;
- Dig deep into data to determine root cause of defects;
- Aid in negotiating vendor contracts;
- Carry out supervisory responsibilities in accordance with the organizations policies and procedures;
- Manage the 3PL metrics for reporting to corporate Sr. Leadership teams;
- Provide expertise on Brazil operations/transportation and best practices;
- Ability to work with technology to develop innovative solutions and to work independently and in a team environment;
- Well-rounded experience in continuous improvement by influencing decisions and driving projects across multiple groups in an organization.

**Portuguese version**:

- Reponsável por todo o processo de segurança do trabalho, qualidade, performance e atendimento ao cliente do centro de distribuição;
- Forte comprometimento e paixão pela satisfação do cliente;
- Solucionar problemas logísticos, operacionais e de sistemas que surgem, trabalhando fornecedores e diferentes times da Amazon;
- Manter o conhecimento e implementar melhorias nos processos de Inbound, Inventário e Outbound, dentro do centro de distribuição;
- Trabalhar em estreita colaboração com outras equipes de suporte (Gerente de Segurança e Proteção, RH, Gerente Financeiro, Gerente de Instalações, Gerente de TI) para construir e garantir o suporte de recursos para projetos e iniciativas;
- Manter o conhecimento das políticas dos nossos transportadores;
- Interface com o time de Atendimento ao Cliente para fornecer conhecimento dos processos operacionais;
- Coordenar a resolução de problemas de recebimento, incluindo rastreamento de problemas e correspondência com equipes internas de suporte;
- Investigar pedidos de compras ou de embarque que estão travados no processo;
- Aprofundar-se nos dados para determinar a causa raiz dos defeitos;
- Auxíliar na negociação de contratos de fornecedores;
- Desempenhar responsabilidades de supervisão de acordo com as políticas


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