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SAP Ixp Intern

4 semanas atrás

São Leopoldo RS, Brasil SAP Tempo inteiro

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the SAP Internship Experience Program**

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP.**

**1. Culture of collaboration**:meet with mentors, make new friends across the globe, and create a thriving personal network.

**3. Gain visibility**: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

**What you’ll do**:
**Position title**:SAP iXp Intern - Ariba product support
**Location**:São Leopoldo, Rio Grande do Sul - Brazil (hybrid position)
- Own and manage concurrent incidents in a ticketing system.
- Adheres to KPIs, especially responsiveness SLAs and productivity goals.
- Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
- Collaborates with global support engineers across the product area to drive positive customer outcomes.
- Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents.
- Maintains good collaboration with other SAP Support teams to drive a smooth experience for customers.

**What you bring**:

- We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Focus preferable in Information Technology/Computer Science area and experience in product Support, Software Development, DEV OPS, or Quality Assurance
- Good verbal and written communication skills in English.
- Knowlege at one or more of the following:

- SQL
- JSON
- JAVA
- Javascript
- Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
- Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction.
- Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally.

NICE TO HAVE
- Deep knowledge of SQL in a practical environment
- Experience with big data analysis.

**About the team**

The primary function of the SAP Ariba student intern is to work with team members to provide dependable and timely resolution for complex software issues related Ariba solutions. The student intern also possesses a strong focus on customer service and communication that results in an exceptional user experience. Delight customers always.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 403622 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.