Sea Logistics Customer Care Specialist

5 meses atrás


Guarulhos, Brasil Kuehne+Nagel Tempo inteiro

.
** Your Role**: O Seafreight Customer Care oferece suporte aos clientes, fornecendo informações úteis, respondendo a perguntas e respondendo a reclamações. Eles são a linha de frente de suporte para clientes e ajudam a garantir que os clientes estejam satisfeitos com produtos, serviços e recursos. O Seafreight Customer Care é responsável por manter um nível de serviço excelente para nossos clientes externos e Internos.
** Your Responsibilities**:

- Atendimento e Satisfação do Cliente: Proatividade e agilidade no envio de informações e acompanhamento de embarques garantindo a satisfação do cliente;
- Gestão de Embarques: Qualificação e gerenciamento dos pedidos dos clientes no processo de execução operacional;
- Gerenciamento de reclamações;
- Customer Onboarding: Inclusão e transferência dos requisitos do cliente para os sistemas KN; Acompanhamento do pedido do cliente (inicial);
- Gestão de dados de clientes: Manutenção e integração de dados de clientes nos sistemas KN;
- Reporting: criação, refinamento e revisão de relatórios através dos sistemas;
- Coordenação com os escritórios da KN das origens e destinos;
- Ponto Focal do Cliente: Ponto de comunicação aos clientes relacionado a cotações, frete marítimo e coleta/entrega de carga;
- Monitorar dados internos e indicadores do cliente de acordo com a expectativa do cliente, plano de ação e melhoria contínua;
- Orientar e ajudar a equipe com menos experiência;
- Atender e respeitar os valores, políticas e procedimentos de Saúde e Segurança, Qualidade e Meio Ambiente, bem como as normas internas da Empresa elegíveis para todos os colaboradores, mas especialmente nesta posição no que diz respeito à segurança da cadeia logística ou ao cumprimento de impostos e obrigações aduaneiras

**Your Skills and Experiences**:

- Ensino superior completo - graduação em logística, administração de empresas ou área relacionada
- Inglês - Intermediário
- Experiência em logística marítima ou em uma função relacionada.
- Disponibilidade para trabalhar em Guarulhos

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Talent Sourcing Center



  • Aeroporto Internacional de Guarulhos, Brasil Qatar Airways Tempo inteiro

    We are pleased to announce an incredibly exciting opportunity to join our Customer Care Team based in Sao Paolo, Brazil. As the Customer Care Outstations Officer, you will be responsible for the management of Customer Care in the assigned region, delivering the highest level of customer service to customers who have experienced a service failure....


  • Guarulhos, Brasil Grupo New Company Tempo inteiro

    We are seeking a Requirements Specialist to join our team at {company} . As a Requirements Specialist , you will be responsible for gathering and documenting business requirements to ensure that our solutions meet the needs of our customers. Key responsibilities will include: Conducting stakeholder interviews to gather business requirements Documenting...

  • Requirements Specialist

    4 semanas atrás


    Guarulhos, Brasil Grupo New Company Tempo inteiro

    We are seeking a Requirements Specialist to join our team at {company} . As a Requirements Specialist , you will be responsible for gathering and documenting business requirements to ensure that our solutions meet the needs of our customers.Key responsibilities will include:Conducting stakeholder interviews to gather business requirementsDocumenting...

  • Marketing Specialist

    2 semanas atrás


    Guarulhos, Brasil Cronoshare Tempo inteiro

    About the Role:As a Marketing Specialist, you will be responsible for developing and executing marketing campaigns to promote our products and services. You will work closely with the sales team to understand customer needs and preferences and create targeted marketing materials to drive sales growth.Key Responsibilities:* Develop and implement marketing...


  • Guarulhos, São Paulo, Brasil Cronoshare Tempo inteiro

    About the Role:As a Marketing Specialist, you will be responsible for developing and executing marketing campaigns to promote our products and services. You will work closely with the sales team to understand customer needs and preferences and create targeted marketing materials to drive sales growth.Key Responsibilities:* Develop and implement marketing...

  • Marketing Specialist

    1 semana atrás


    Guarulhos, Brasil Cronoshare Tempo inteiro

    About the Role: As a Marketing Specialist, you will be responsible for developing and executing marketing campaigns to promote our products and services. You will work closely with the sales team to understand customer needs and preferences and create targeted marketing materials to drive sales growth.Key Responsibilities: * Develop and implement marketing...


  • Guarulhos, Brasil Ceva Logistics Tempo inteiro

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...


  • Guarulhos, Brasil Ceva Logistics Tempo inteiro

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...


  • Guarulhos, Brasil Ceva Logistics Tempo inteiro

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...


  • Guarulhos, Brasil Ceva Logistics Tempo inteiro

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...


  • Guarulhos, Brasil Ceva Logistics Tempo inteiro

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...


  • Guarulhos, Brasil SHEIN Tempo inteiro

    About SHEINSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its...


  • Guarulhos, Brasil Mundial Logistics Group Tempo inteiro

    Com 25 anos de experiência, somos especialistas no atendimento ao marketing dos setores de bens de consumo e saúde. A **Mundial Logistics Group **busca surpreender seus clientes ao se responsabilizar por todo o processo da logística promocional: nosso propósito é fazer com que **as marcas vendam mais**. Nossa história está apenas no começo. Estamos...


  • Guarulhos, Brasil Mundial Logistics Group Tempo inteiro

    Com 25 anos de experiência, somos especialistas no atendimento ao marketing dos setores de bens de consumo e saúde. A **Mundial Logistics Group **busca surpreender seus clientes ao se responsabilizar por todo o processo da logística promocional: nosso propósito é fazer com que **as marcas vendam mais**. Nossa história está apenas no começo. Estamos...

  • Intern Na

    6 meses atrás


    Guarulhos, Brasil Ceva Logistics Tempo inteiro

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...


  • Guarulhos, Brasil SHEIN Tempo inteiro

    About SHEINSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its...


  • Guarulhos, Brasil SHEIN Tempo inteiro

    About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its...


  • Guarulhos, Brasil SHEIN Tempo inteiro

    About SHEINSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its...


  • Guarulhos, Brasil SHEIN Tempo inteiro

    About SHEIN SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its...

  • GPG Insulation

    Há 1 mês


    Guarulhos, São Paulo, Brasil Hitachi Vantara Corporation Tempo inteiro

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to support the Global Product Group Quality Manager for Insulation and Components. The successful candidate will be responsible for defining and implementing quality initiatives to improve performance across all factories.Main ResponsibilitiesSupport the GPG I&C QM in defining quality...