Sea Logistics Customer Care Specialist
5 meses atrás
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** Your Role**: O Seafreight Customer Care oferece suporte aos clientes, fornecendo informações úteis, respondendo a perguntas e respondendo a reclamações. Eles são a linha de frente de suporte para clientes e ajudam a garantir que os clientes estejam satisfeitos com produtos, serviços e recursos. O Seafreight Customer Care é responsável por manter um nível de serviço excelente para nossos clientes externos e Internos.
** Your Responsibilities**:
- Atendimento e Satisfação do Cliente: Proatividade e agilidade no envio de informações e acompanhamento de embarques garantindo a satisfação do cliente;
- Gestão de Embarques: Qualificação e gerenciamento dos pedidos dos clientes no processo de execução operacional;
- Gerenciamento de reclamações;
- Customer Onboarding: Inclusão e transferência dos requisitos do cliente para os sistemas KN; Acompanhamento do pedido do cliente (inicial);
- Gestão de dados de clientes: Manutenção e integração de dados de clientes nos sistemas KN;
- Reporting: criação, refinamento e revisão de relatórios através dos sistemas;
- Coordenação com os escritórios da KN das origens e destinos;
- Ponto Focal do Cliente: Ponto de comunicação aos clientes relacionado a cotações, frete marítimo e coleta/entrega de carga;
- Monitorar dados internos e indicadores do cliente de acordo com a expectativa do cliente, plano de ação e melhoria contínua;
- Orientar e ajudar a equipe com menos experiência;
- Atender e respeitar os valores, políticas e procedimentos de Saúde e Segurança, Qualidade e Meio Ambiente, bem como as normas internas da Empresa elegíveis para todos os colaboradores, mas especialmente nesta posição no que diz respeito à segurança da cadeia logística ou ao cumprimento de impostos e obrigações aduaneiras
**Your Skills and Experiences**:
- Ensino superior completo - graduação em logística, administração de empresas ou área relacionada
- Inglês - Intermediário
- Experiência em logística marítima ou em uma função relacionada.
- Disponibilidade para trabalhar em Guarulhos
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Talent Sourcing Center
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