Moving Consultant

Percentage Function
100%
Support to moving processes
- Focus on excellent customer service in each aspect of the move process;
- Coordinate the required services according to the agreed process and applicable policies;
- Work in partnership together with designated partners, Team, assignees and account counterpart in every stage of the transfer process;
- Identify exceptional situations and support exception requests by obtaining and providing information required by the Account or any other stakeholder;
- Pro-actively inform Assignee on process, timelines, responsibilities and always keep them updated on progress;
- Coordinate the communication and tasks of all relevant parties in the transfer process to deliver their service correctly and timely. Actively always seek updates from parties involved and ensure to be aware of progress and latest status;
- Always keep complete and accurate files and complete all tasks accurately, including on time releasing of Purchase orders and on time billing according to the agreed procedure;
- Identify non-conformities in the process and undertake the necessary actions to resolve these and report back on actions taken to stakeholders. Discuss with the Sales Manager how to adjust in future;
- Resolve an escalation (low/medium risk) swiftly and satisfactory. In case of high-risk escalations, proactively & appropriately involve your Sales Manager for immediate action, provide the necessary background information and source additional information upon request;
- Manage the suppliers involved according to agreed policy and procedures (both Team offices & partner network) and report feedback on cooperation on a regular basis to Sales Manager;
- Project member: participation and ownership in assigned project groups.