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Managed Services Consultant

4 meses atrás

Colombo, Brasil Brennan IT Tempo inteiro

**Why work for Brennan?**

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- A strong culture underpinned by values that are truly lived every day.
- An environment that embraces learning and development of all employees.
- Flexibility to work in the way that brings out the best in you.
- The ability to do what you love, in an environment that supports you.
- A focus on health and well-being.

**The Role**:
***
We are seeking a Managed Services Consultant (L3) - Platform & Cloud who is a high achieving individual, a team player with a passion for technology.
- Opportunity to work with enterprise-level clients and infrastructure where you can truly expand your knowledge and skill set in this arena.
- Develop and maintain strong relationships with your key client - Be empowered to become a true SME.

**Key Responsibilities**:

- Build and maintain client relationships by providing smart technology solutions to a Level 2 standard.
- Be responsible for case ownership and resolve tasks in a timely manner, adhering to Brennan standards, SLAs and client expectations.
- Adhere to ITL processes, including Change Management, Incident Management, Knowledge Management and, at times, Major Incident Management.
- Complete automation activities.

**What skills and experience you bring**:
**Mandatory**
- Minimum 5 years IT technical service delivery experience.
- Citrix product stack, deploying and configuring Citrix Apps and Desktops (formerly XenApp and XenDesktop) and Citrix ADCs (Netscalers).
- Active Directory and Windows Server knowledge, specifically DHCP, DNS, AD/FS, and HyperV.
- VMware product stack, deploying and configuring ESXi, vCentre virtual appliances.
- Strong Microsoft Azure, Intune, SCCM and/or AWS knowledge is essential.

**Desired**
- Highly advantageous if you have Nutanix HCI Platform knowledge, including the ability to deploy and manage VMs using Prism Central.
- Demonstrable PowerShell abilities.
- Knowledge and exposure to an MSP ticketing system such as Service Now, ZenDesk, Cherwell.
- A strong sense of ownership - responsible, self-motivated, proactive and disciplined approach to work.
- Excellent prioritisation, diagnosis, and root cause analysis skills.
- Strong problem-solving skills.
- Demonstrated initiative, adaptability, maturity, and sound judgment.
- Excellent telephone manners, written communication skills and customer service.

**Brennan IT** is an equal opportunity employer.