IT Support Specialist

Há 3 dias

Sao Paulo, Brasil Boston Consulting Group Tempo inteiro

**WHAT YOU'LL DO**:
This is an onsite position that will be in the office Monday - Friday from 9AM to 6PM. The BCG São Paulo IT Specialist position’s primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.
- Provide a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
- Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.
- Understand and effectively discuss services and software provided by IT Service
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
- Assist with hardware and software asset tracking and inventory management
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Assist with on-site technical support at special events, including, but not limited to staff meetings, customer meetings, Marketing and Recruiting events, etc.
- Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue
- Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
- Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
- Troubleshoot video conference and telecommunications systems
- Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
- Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
- Provide backup to IT team across the South System
- Assist with general office projects as necessary

**YOU'RE GOOD AT**:

- Focuses on excellent customer service and needs of the entire BCG user community
- Strong communication skills
- Displays self-starting attitude, resourcefulness and professionalism
- Reliable and cooperative team player; displays consideration and respect for others
- Displays tact, patience, and the ability to handle stressful situations
- Demonstrates competence and character that inspires trust
- Communicates effectively with the management groups and technical staff
- Able to work independently, exercising sound judgment and initiative
- Demonstrates strong ability to identify, analyze and solve problems
- Able to respect all BCG information as personal and confidential
- Focuses on continuous learning to further IT knowledge and career development
- Ability to work independently as well as in a team environment
- Meticulous attention to detail
- Ability to meet deadlines
- Ability to follow established procedures/standards

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- B.A./B.S. degree or comparable knowledge in IT related field
- 3-5 years’ experience in a similar role
- Fluent English, oral and written
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
- Solid knowledge of technologies and methodologies used in IT Services and Support
- Experience troubleshooting Windows 10, Macbook OS, smartphones OS, Office Suite, Internet browsers, VPN/network connectivity, among others
- Conceptual knowledge and hands-on experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration

**YOU'LL WORK WITH**:

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