Change and Project Manager

3 meses atrás


Rio de Janeiro, Brasil Orange Business Tempo inteiro

**Votre rôle**:
RESPONSIBILITIES
- Be part of D-NSOC of Air Liquide.
- Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams.
- Implement and coordinate the simple and standard changes & get the complex changes activated in agreed time as per SLA with Customer in a bilingual multi domain (WAN/LAN/VeloCloud/SDWAN/SDLAN/Connectivity etc).

Overall description:
Key Tasks and Responsibilities:
¿ Assess requests for change that originate from incident management, problem management, release management, or continuity management.

¿ Validate and classify the change request according to its complexity defined in the Change catalogue.

¿ Register changes as needed to handle requests for change or receives change requests from other change initiators.

¿ Determine the risk and impact for requested changes.

¿ Prepare implementation plans by creating tasks.

¿ Coordinate and if required Implement simple and standard change requests on the multidomain.

¿ For complex changes liaise with correct entity / provider to get the change implemented in agreed time as per SLA with Customer.

¿ Monitor the progress of changes.

¿ Monitor and report quality of first time right, on-time change implementation.

¿ Ensure and monitor delivery of change implementation within agreed lead times.

¿ Perform the pre-checks before the change window time.

¿ Guide the field Engineer for all scheduled change activities.

¿ Perform the post-implementation review.

¿ Send success report to all involved entities after the completing the change.

¿ Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access.

¿ Manage Project and bulk change requests using standard process and procedures.

¿ Assess, prioritize, respond, and report on time for expedite requests.

¿ Contribute to the continuous learning of the team by taking initiatives to drive trainings.

¿ Act as coach to newcomers.

¿ Participate actively in knowledge sharing.

¿ Maintain the change management process and ensure it is readily available.

¿ Contribute actively to the expert community.

¿ Setting up labs and innovative training methods to develop team members.

¿ On Call Duty

**Votre profil**:
Bilingual - English & French written and spoken

IT Proficient:

- Good Knowledge on TCP/OSI model and protocols.
- Knows the functioning of network components (Routers, Layer 2 and layer 3 switches, Access Points, Next Generation Firewalls, Endpoints, Servers etc)
- Knows IPv4 addressing and subnetting.
- Knowledge on IPv6 address types.
- Knows how to interpret components of a routing table.
- Understands switching techniques and L2 protocols.
- Understands NAT, NTP, DNS, DHCP, SNMP CONCEPTS.
- CCNA desirable.
- ITIL
- Good knowledge on Operating Systems - Windows and Linux
- Good knowledge on security and network technologies (Checkpoint, Fortigate, Palo Alto, Aruba, Cisco, VeloCloud, AWS), proxy, reverse proxy, Antivirus, Load balancers, VPN etc.
- Conversant with MS Office Software Suite: Word, Excel, Outlook etc.

Knowledge:

- Knowledge Management Systems.
- Process and Standards.
- Support/service Organization.
- Customer Relationship Management.

Abilities:

- Good communication skills.
- Excellent customer facing skills.
- Excellent troubleshooting and analytical skills.
- Good time management, and organizational skills.
- Teamwork uses a team approach to solve problem when appropriate.
- A determination to process tasks according to pre-defined processes is essential.
- Ability to build relationships with peers and management levels and customers.
- Proactive, self-motivated, and determined attitude.
- Tenacity.
- Flexibility in terms of working hours. (24/7)
- Ability to work under pressure & multi-task.
- Using a team approach to solve problem when appropriate.
- Need a willingness to learn and expand knowledge.

Minimum degree in IT or Telecommunications
ITIL V3 or V4 Foundation optional
CCNA desirable, CCNP optional
Security Certification optional but desirable

Experience
2 years as IT Customer Support Engineer or IT Administrator or Security/Network Engineer or 1 years in a similar role

**Le plus de l'offre**:
**OBS Petrópolis**:
The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for E


  • Change and Project Manager

    3 semanas atrás


    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    About the role ResponsibilitiesBe part of D-NSOC of Air Liquide. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. Implement and coordinate the simple and standard changes & get the complex changes activated in agreed time...

  • Project Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiro

    Main Responsibilities:- Manage and coordinate the implementation of changes on customer network connections.- Deliver all moves, adds, and changes on customer network connections, performing technical feasibility studies and end-to-end change management by coordinating with internal specialist teams.- Implement and coordinate simple and standard changes and...

  • Project Manager

    4 semanas atrás


    Rio de Janeiro, Brasil Baker Hughes Tempo inteiro

    **Are you a Project Manager who drives customer satisfaction?** **Are you looking for your next Senior role?** **Join our team!** At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our...

  • Jr. Project Manager

    6 meses atrás


    Rio de Janeiro, Brasil Jules Tempo inteiro

    Hi there! We are Jules and our client is looking for a **Jr. Project Manager!** **Do you like challengues? Do you want to work on a startup company? -i growing very fast and is looking for a Jr. Project Manager to help them face their projects and challengues.**: **The Role**: **Key Responsibilities**: - Lead project planning sessions to identify scope,...

  • Project Manager

    3 semanas atrás


    Rio de Janeiro, Brasil Baker Hughes Tempo inteiro

    Are you a Project Manager who drives customer satisfaction? Are you looking for your next Senior role? Join our team! At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions...

  • Project Manager

    4 meses atrás


    Rio de Janeiro, Brasil TechnipFMC Tempo inteiro

    Project Manager Location: Stavanger, NO Employment type: Employee Place of work: Office Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture...

  • Technical Project Manager

    6 meses atrás


    Rio de Janeiro, Brasil Smart Age Solutions Tempo inteiro

    Smart Age Solutions é uma agência de Marketing Digital localizada em Nova York e com uma filial no Rio de Janeiro. Estamos à procura de novos talentos que queiram construir uma carreira em uma empresa Americana com um coração brasileiro!Our team of industry experts helps businesses succeed in an increasingly digital world by using practices and...

  • Project Manager

    6 meses atrás


    Rio de Janeiro, Brasil Aceolution Tempo inteiro

    As a Project Manager, you will: - Establish one-on-one relationships with drivers to sustain and uphold Aceolution team-oriented culture. - Monitoring Drivers to ensure adherence to schedules and proper driving practices - Searching for, hiring, and training new Drivers - Providing reports to management on, schedules, maintenance, and recruitment progress -...

  • Technical Project Manager

    5 meses atrás


    Rio de Janeiro, Brasil Smart Age Solutions Tempo inteiro

    Smart Age Solutions é uma agência de Marketing Digital localizada em Nova York e com uma filial no Rio de Janeiro. Estamos à procura de novos talentos que queiram construir uma carreira em uma empresa Americana com um coração brasileiro!Our team of industry experts helps businesses succeed in an increasingly digital world by using practices and...

  • Associate Project Manager

    6 meses atrás


    Rio de Janeiro, Brasil SITA Tempo inteiro

    **Overview**: As an **Associate Project Manager** at SITA, you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay attention to detail, be time sensitive, possess...

  • Assistant Project Manager

    3 semanas atrás


    Rio de Janeiro, Brasil Lloyd's Register Group Tempo inteiro

    **The role** - Responsible for managing single/multiple projects aligned with LR Commercial Bid Notice - Assist in data collection, analysis and presentation of reports as required ensuring good quality of work and aligned to the KPI’s and agreed processes - Delivering services to internal/external clients including technical assistance to Project Managers...

  • Project Manager

    6 meses atrás


    Rio de Janeiro, Brasil NOV Inc. Tempo inteiro

    NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing...

  • Assistant Project Manager

    3 semanas atrás


    Rio de Janeiro, Brasil Lloyd's Register Group Tempo inteiro

    The role Responsible for managing single/multiple projects aligned with LR Commercial Bid Notice Assist in data collection, analysis and presentation of reports as required ensuring good quality of work and aligned to the KPI’s and agreed processes Delivering services to internal/external clients including technical assistance to Project Managers as...


  • Rio de Janeiro, Brasil Equinix Tempo inteiro

    Project and Program Senior Manager Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • Project Manager

    2 meses atrás


    Rio de Janeiro, Brasil ZTE do Brasil Tempo inteiro

    The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.ResponsibilitiesIdentifying needs that can be successfully addressed by projects.Pitching...

  • Project Manager

    2 meses atrás


    rio de janeiro, Brasil ZTE do Brasil Tempo inteiro

    The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.ResponsibilitiesIdentifying needs that can be successfully addressed by projects.Pitching...

  • Assistant Project Manager

    3 semanas atrás


    Rio De Janeiro, Brasil Lloyd's Register Group Tempo inteiro

    The roleResponsible for managing single/multiple projects aligned with LR Commercial Bid NoticeAssist in data collection, analysis and presentation of reports as required ensuring good quality of work and aligned to the KPI’s and agreed processesDelivering services to internal/external clients including technical assistance to Project Managers as required...

  • Project Manager

    6 meses atrás


    Rio De Janeiro, Brasil Baker Hughes Tempo inteiro

    **Do you enjoy leading a team that provides a high-quality of service to customers?** **Can you deliver a flawless execution of products and services?** **Join a team that delivers essential projects.** Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter...


  • Rio de Janeiro, Brasil Schlumberger Tempo inteiro

    Artificial Lift Project Manager **Description**: The Project Manager is responsible for planning the project to deliver according to schedule, scope, budget, and quality expected. The Project Manager ensures that the project plan meets all contractual requirements. This person supports project team members career development through monitoring of...

  • Technical Project Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Smart Age Solutions Tempo inteiro

    Smart Age Solutions is a full-service web design and digital marketing agency specializing in the jewelry industry, serving clients across the United States and other parts of the world. We are currently seeking a Technical Project Manager to lead and manage complex web development projects from initial concepts through final implementation.Key...