Data Insights Manager Customer Experience Insights
3 meses atrás
**Your wellbeing matters. Join a company that cares.**
**GET TO KNOW US**
Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
- **Big news: Gympass is now Wellhub**
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.
**THE OPPORTUNITY**
We are hiring a **Data Insights Manager** for our Business Transformation and **Customer Experience Insights **team in **São Paulo**
This includes (but is not limited to) defining and enforcing efficient operational processes, generating and governing business-focused dashboards, educating business stakeholders on dashboards and datasets, developing analytical insights and analysis, and working with multiple global teams within the business to provide solutions as a strategic partner.
**YOUR IMPACT**:
- Analytical approach that can rapidly assess a business problem, structure and evaluate options, and deliver results, translating analytical findings into coherent business strategy;
- Proactively provide data-driven insights and recommendations for better customer experience by improving the product, digital channels strategy, and workforce operations;
- Work closely with the business to understand their pain points, understand the unsaid needs of senior business leaders to get ahead in structuring analysis and building thoughtful strategies;
- Partner with team leaders globally by providing analytical insights through accessible business-oriented datasets and visual data dashboards and act as a trusted consultant;
- Storytelling through data - quickly delivering executive-level presentations and dashboards, enabling us to uplevel and act on data and insights in real-time;
- Lead the CX Insights team in developing reports and dashboards to accurately monitor our customer journey effectiveness.
- Coach, train, and mentor data analysts. Be a stakeholder in the development of junior talent.
- Engage and drive technical teams on data integration and infrastructure to enable the necessary datasets to provide valuable insights.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
**WHO YOU ARE**:
- Energetic team player with excellent written, verbal, & conceptual skills in both English and Portuguese, with the ability to communicate complex data and technical concepts clearly and concisely to a non-technical audience;
- Experience with managing stakeholders' requests, pushing for prioritization, and impact;
- Solid people management experience in technical setups;
- Relevant work experience in analyzing large data sets and synthesizing insights into actionable product recommendations;
- Experience in Business Intelligence and data visualization tools such as Tableau and Metabase;
- Excellent SQL skills required - translating a business request into code that answers a question;
- Understanding of data pipelines, data modeling, and data architecture and experience working with data engineers.
**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs
Our benefits include:
**WELLNESS**: Health, dental, and life insurance.
**FLEXIBLE WORK**: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
**FLEXIBLE SCHEDULE**:Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time
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