Post Loan Commissioner

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99), meal delivery (99Food), or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

Team Overview:
As an important part of comprehensive risk management, post-loan collection is crucial in reducing risk losses. The collection team is a dynamic team that is both compliance and results-oriented. We have collection operations team, collection strategy team, data analysis team, outsourcing management team and QC team. Every communication with the debtor is a credit re-education for the customer, which helps to promote the credit system of the whole society. Credit is undoubtedly an intangible asset for everyone, and it is important for everyone to maintain a good credit history, as it affects all aspects of everyone's work and life. If you are also interested in working in the area of post-loan collection and helping debtors to recover their credit, then welcome to join us

Role Responsibilities:

- Remind overdue customers by phone, SMS, WA and other channels;
- Urge and guide overdue customers to make timely repayment to maintain good personal credit records;
- Truthfully record the collection, and try to obtain or update the overdue customers information;
- Responsible for implementing compliance management requirements and ensuring compliance operations;
- Complete other tasks assigned by team leaders.

Role Qualifications:

- Good communication skills in Portuguese;
- More than 1 year working experience in phone collection;
- Responsible, cheerful, positive, flexible, quick thinking, strong negotiation and communication skills;
- Like challenging work and can work under pressure;
- Familiar with the operation process of phone collection;
- telephone sales, telephone customer service, business negotiation and other related work experience is preferred;
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).