Tune Shop Lead

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

As a leader of the repair shop, you and your team will be responsible for providing exceptional tune work for Mt Bachelor guests along with maintaining our ski/snowboard rental fleet to the highest level. You must possess modern knowledge of ski/board tuning techniques and understand different generations of ski/snowboard equipment, how ski/snowboard technology has evolved, and tuning techniques for all equipment. You must have experience operating manual tuning equipment, mounting skis, and servicing snowboard bindings. Our tune shop team must also have a general knowledge of safety procedures and PPE use when working around large machines, power tools, chemicals, and hand tools. This is an inside job that requires extended periods of standing, bending, pushing, and reaching. You must possess exemplary guest service skills, be able to provide instructions on proper equipment use with tune co-workers and present accurate maintenance and repair recommendations. Strong communication skills, an eye for detail, and the ability to work as a team are critical. You may be asked to help with rentals as needed depending on business levels. You will also need to help lead our team with best practices for ASTM testing for rental skis and guest skis getting mount or adjustment services.

Essential Functions/Major Responsibilities- Lead and train the tune shop team on all aspects of tuning machines. This includes proper use, safety, maintenance, cleaning, and what it takes to get top-tier results on equipment being processed.- Organize repair shop to facilitate timely tune services for all guests.- Provide technical expertise to guests, employees, and key mountain departments such as patrol.- Have a great array of ski and snowboard repair and maintenance skills with 2 years of experience. This includes but is not limited to; base repairs, edge repair, delamination repair, flattening bases, structuring bases, edge tuning, waxing, binding repair, binding testing, and binding installation.- Follow through with the correct execution of ski binding mounts and adjustments including all release of liability paperwork and certifications needed.- Intake of guest equipment; evaluating, recommending, and documenting services based on specific equipment, ability levels, and mountain conditions.- Managing daily workload and ensuring the team is doing the same.- Responsible for quality control on all services provided.- Calculate appropriate labor charges for repair extra repair services.- Establish and maintain a customer base.- Facilitate an informative equipment return process; explanation of services performed and equipment function.- Perform regular fleet inspection and necessary fleet maintenance services as requested by the Rental Manager or Rental Supervisors.- Operating POS software and cash register with great accuracy with the ability to train others on it also.- Ensure closing procedures such as general cleanup and closing of POS happen daily.- Build schedules as needed and perform daily/weekly machine cleaning, maintenance, and record keeping.- Build labor schedule in line with business levels.- Communication with the manager on machine and supply needs.- Provide technical training on all tune and repair services, product knowledge standard operating procedures, and functions.- Organize the shop for the most efficient use and maintain a clean and organized environment.- Ability to drive work vehicle to pick up Sunrise rental skis and snowboards to be tuned.- Be a key holder; open and close rental and tune shop as needed.- Follow the correct ASTM protocol for accident reports involving guest injuries on our rental skis and boards.- You must be able to stand for 10 hours per shift.

Secondary Function

Provide Ski and Snowboard Tec