Performance Analyst

4 semanas atrás


Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:22649

**Cargo**:Performance Analyst - Especialista

**Diretoria**:Chief Revenue Officer

**Breakdown**:Digital & Remote Channels

**UO**:Digital & Remote Monitoring

**Regional**: TIM SA Headquarter

**Estado**:RIO DE JANEIRO

**Cidade**:RIO DE JANEIRO

**Breve Resumo**:
Responsável por analisar o desempenho relacionado às ações implementadas, comparando os resultados esperados com os reais, avaliando os controles de qualidade e identificando quaisquer erros.

**Principais atividades**:

- Realizar análises estratégicas aplicando métodos analíticos avançados de mineração e cruzamento de dados;
- Fornecer à empresa informações necessárias para entender seus clientes e determinar se os produtos fornecidos atendem às necessidades
- Acompanhar periodicamente resultados e performance dos canais;
- Identificar novas soluções e oportunidades com base nos desvios de comportamento nas diferentes jornadas;
- Compreender o problema, executar análises e conclusões, comunicar percepções e recomendações de forma clara e eficiente;
- Desenvolver relatórios/dashboard automatizados
- Criar e monitorar KPIs ou métricas calculada

**_Experiências, conhecimentos e formação:_**
- Plataformas online;

- Ferramentas de visualização de dados (Power BI, Tableau, Qlik etc) - Plataforma de gestão de indicadores (KPI);
- Monitoramento de desempenho (KPI);
- Conhecimento em análise de base de dados e conhecimento intermediário em SQL;
- Project Management;
- Budget Management;
- Database management;
- Desejável: Experiência em Telecom e E-commerce;
- Formação Superior Completa em Administração, Engenharia, Economia, Estatística, Análise de Sistemas ou áreas correlatas.



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