Community Engagement Lead, Latam
6 meses atrás
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
**The Community You Will Join**:
Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts' financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn't have met otherwise.
**The Difference You Will Make**:
We know that our global community of hosts is one of Airbnb's most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host. The Airbnb Community team is looking for an experienced Community Engagement Lead to work in region to deliver upon our Community Growth, Engagement and business goals.
In this role, you will work closely with and report to the Director Community Impact and build collaborative relationships with the relevant stakeholders to support the Community leadership team via;
- Regional Leadership & Engagement: Partner closely with Country Managers, Regional Directors, Policy & Comms Managers to understand priorities, trends, risks and opportunities within the region. Influence and motivate a team of Community Managers to unlock the power of Community driven programs.
- Regional Expertise & Innovation: Create a culture of innovation and experimentation to develop pilots to unlock value across Host Growth, Engagement and Impact which includes policy and business outcomes.
You are the Community custodian in your region responsible for balancing the needs of our Hosting Community with those of Airbnb.
**A Typical Day**:
- Regional Leadership & Engagement
- Lead key meetings, forums, OKR management; ensure Community is incorporated into key initiatives in the region through development, tracking, reporting of community metrics
- Develop, refine, and report on regional community KPIs
- Identify and escalate reporting issues, gaps in processes, performance issues, and drive timely resolution
- Develop and maintain Regional Community Operating System and Regional Community strategy between Regional Leadership (Geos, Policy) and Central Community Lead, develop, and support team of Community Engagement Managers in region
- Regional Expertise & Innovation
- Deep understanding and representation of regional and Host needs and nuances in global programs across Community
- Drive innovation and pilots to serve Community OKRs in region across Community Health and impact
- Develop, adapt, and execute levers and playbooks for regional execution to drive geo and company priorities
- Partner with regional teams to Identify local trends, risks, opportunities and develop Community Led plans to address or unlock value
- Develop and own the regional execution of community playbooks across your region
**Your Expertise**:
- 10+ years of related work experience, particularly in Community Building, Consulting, Strategy, Innovation, or Operations
- Strong relationship and collaboration skills with a proven preference to motivate through influence and connection
- Creative problem solver. Able to identify real obstacles and viable solutions
- Ability to lead teams directly & indirectly including via matrix and dotted line environments
- Experience leading innovation from ideation to implementation and scale
- Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level
- Prior experience process management - Experience with designing, implementing, and improving effective and efficient work processes
- Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
- Deep connection to Airbnb's mission and passion for creating Connection and Belonging
- Strong analytical, data, and troubleshooting skills
- Excellent written and oral communication skills
- Creative problem solver. Able to identify real obstacles and viable solutions
- Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve
**Our Commitment To Inclusion & Belonging**:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
-
Senior Community Engagement Specialist
5 meses atrás
Sao Paulo, Brasil Circle Tempo inteiroCircle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that...
-
Community Engagement Manager
3 meses atrás
São Paulo, SP, Brasil A100 ROW Servicos De Dados Brasil Ltda. Tempo inteiro5+ years of professional or military experience - 8+ years experience working with constituent groups including non profit organizations and employees. Ability to conduct business in English, Portuguese and Spanish required Lead the Community Engagement program for AWS Infrastructure Data Center Community in Latin America. Identify organizations and key...
-
Community Engagement Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiro**About Gravity Interactive, Inc.**We are a leading online game publisher in North America, operating several subsidiaries across the globe. With a rich history of success, including the iconic Ragnarok Online, we strive to deliver innovative entertainment contents to gamers worldwide.**Job Summary**We are seeking an experienced Community Engagement...
-
Global Community Engagement Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil airbnb, Inc. Tempo inteiroAbout Airbnb, Inc.Founded in 2007 by two Hosts who welcomed three guests to their San Francisco home, Airbnb has grown into a global platform with over 4 million active Hosts. Our community spans almost every country across the globe, offering unique stays and experiences that facilitate genuine connections between travelers and local communities.About This...
-
Community Engagement Specialist
Há 1 mês
São Paulo, São Paulo, Brasil Toluna Tempo inteiro**About the Role**We are seeking a Community Engagement Specialist to join our team at Toluna.The ideal candidate will be responsible for responding to members' enquiries, resolving complaints, and escalating any issues to the appropriate internal personnel and teams.Key ResponsibilitiesRespond to members' enquiries in a timely and professional mannerHandle...
-
Lead Community Manager
3 semanas atrás
São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Lead Community Manager
4 semanas atrás
São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Lead Community Manager
3 semanas atrás
são paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany Description Gravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Lead Community Manager
4 semanas atrás
são paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Lead Community Manager
4 semanas atrás
São Paulo, Brasil Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Talent Acquisitions Specialist in NOUS Latam
3 semanas atrás
São Paulo, São Paulo, Brasil nous latam Tempo inteiroJob Summary: We are seeking a skilled Talent Acquisitions Specialist to join our team at NOUS Latam.About the Role: In this position, you will be responsible for identifying, attracting, and recruiting top talent in the Latin American region.Key Responsibilities: Collaborate with Hiring Managers: Work closely with our hiring managers to understand their...
-
Lead Community Manager
4 semanas atrás
São Paulo, Brazil, BR Gravity Interactive, Inc. Tempo inteiroCompany DescriptionGravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Lead Community Manager
4 semanas atrás
São Paulo, SP, Brasil Gravity Interactive, Inc. Tempo inteiroCompany Description Gravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity...
-
Growth Marketing Lead, Latam
2 meses atrás
São Paulo, SP, Brasil Airbnb Tempo inteiroAirbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more...
-
LATAM Customer Engagement Platform Manager
3 semanas atrás
São Paulo, Brasil Novo Nordisk Tempo inteiroWe are looking for a LATAM Customer Engagement Platform Manager to lead the success and adoption of customer engagement platforms across the region. In this role, you will ensure the platforms align with our organizational strategy, support the integration of new channels, and continuously optimize their usage through regular reviews and improvements....
-
Community Manager
3 semanas atrás
São Paulo, Brasil Edgeuno Tempo inteiroAs the Community Manager at EdgeUno, you will be the voice and advocate of our brand, building and nurturing relationships with our online audience. You will drive the brand’s positive image by creating engaging content, monitoring social interactions, and fostering a vibrant community. Working closely with cross-functional teams, including marketing,...
-
Community Manager
3 semanas atrás
São Paulo, Brasil AuraPura Tempo inteiroThe ideal candidate will be responsible for managing and engaging with the organization's user and expert community in a way which builds brand awareness and improve engagement within the community. ResponsibilitiesUser OperationDaily user in-app or email supportUser experience survey and optimizationCommunity event planning and executionExpert...
-
São Paulo, São Paulo, Brasil Nous Latam Tempo inteiroAbout the Role: Nous Latam, a leading community for Latin American professionals, seeks a Senior Technical Recruiter to connect talent with work opportunities. The ideal candidate will have a thorough understanding of recruiting methods and best practices, excellent communication skills, and experience in technical roles.Key Responsibilities:Collaborate with...
-
Pmp Lead
3 meses atrás
São Paulo, SP, Brasil Amazon AWS Services Brazil Ltd Tempo inteiroExperience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 6+ years of responding to requests for proposals (e.g., determining requirements, matching requirements to technical approach and solutions,...
-
OFSAA Engagement Lead/Manager
6 meses atrás
São Paulo, Brasil Oracle Tempo inteiroAn experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied and complex duties and tasks that need independent judgment, team coordination,...