Operational Delivery Analyst
6 meses atrás
Apoio como ponto de contato entre entidades vendedores e gestão. Priorização de demandas da divisão AMS alinhadas à gestão. Solicitação e gerenciamento de acesso da equipe AMS para clientes com acesso dedicado. Apoio em dúvidas e esclarecimentos de marcação de horários. Análise de SLAs para tickets abertos. Monitoramento da fila de tickets. Análise de horas reservadas para tickets. Apoio no desenvolvimento de materiais que a AMS necessita (manuais/apresentações/etc.).Turno: Tarde (1PM - 10PM).
Operational Delivery Analyst1
**Requisitos: Escolaridade mínima**:
Graduação - Concluído - Obrigatório
**Idiomas**:
- Inglês - Obrigatório
- Fala: Avançado
- Escrita: Avançado
- Compreensão: Avançado
- Leitura: Avançado
**Experiências e qualificações**:
- Possuir pelo menos 2 anos de experiência na vaga de Operation Delivery Manager
**Informática**:
- Windows - Avançado - Obrigatório
- Pacote Office - Avançado - Obrigatório
**Idioma**:
A vaga requer inglês no mínimo avançado.
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