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**We are delighted that you want to be part of our team**
We're consistently choosing to help customers overcome their IT challenges providing consulting expertise to support IT strategy, outsourced operations, staff augmentation, and digital transformation for companies such as ArcelorMittal, Air Liquide, Volvo Group, MLSE, and many more.
**About our customer**
A world leader in gases, technologies, and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Air Liquide’s ambition is to lead its industry, deliver long-term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization. Air Liquide has identified three major trends which represent growth opportunities and among them digitization. The Americas hub Digital & IT team is responsible to build and support the digitalization of Air Liquide businesses and operations, with a strong focus on value creation, total cost of ownership, user adoption, and change management while ensuring reliable and safe operations.
**How’d the process work?**
An interview with MetaIT’s HR team, a technical assessment, a chat with your future Manager here at Meta, and in case approved, a final interview directly with Air Liquide’s team.
**About the position**:
**Responsibilities**
- Qualify and dispatch incoming tickets
- Manage Run tickets related to specific deployments (level 2 and/or level 3) on all deployed solutions
- Participate and communicate with America's entities on tracking and resolution of incidents, problems solving
- Monitor the resolution of tickets and ensure their treatment under the SLAs
- Communicate and update the documentation on changes and improvements within the Central team
- Ensure the right transmission of versions delivered by the Build team to the Run Team
- Supervise the platform and use monitoring tools for incoming and outgoing data flows.
**What do you need to take part in this selection process?**
- Certified Salesforce Platform Developer
- Advanced product knowledge, with at least 3 to 5 years of Salesforce development experience
- Proficient in APEX, Triggers, Lightning Web Component, VisualForce, SOQL, SOSL, APIs, JavaScript
- Well versed with the Lightning framework, Flows, Business Process
- Experience with Salesforce CPQ
- Experience with Salesforce Service Cloud and Field Service Solution
- Working knowledge of Salesforce tools: Integrated Development Interface (Eclipse,), Code-versioning Software (Github, ), Deployment tool (Gearset,)
- Familiar with Support processes : run oriented mindset, problem solving and solution finder
- Strong user listening mindset - good understanding of end-users issues
**What makes you a differentiator among your competitors?**
- Additional Salesforce certifications e.g. Certified Salesforce Administrator, Certified Javascript Developer, Platform App Builder
- Ability to manage a list of tasks and deliver multiple tasks on time
- Good communication skills & team player
- Bachelor’s degree in computer science or software engineering
**Hiring Methods and overall information.**
- 100% remote role, Air Liquide provides their own Laptop.
- Average of 168 hours per month.
- You could be hired as a CLT employee (payment in Real) or as an Independent Contractor (payment in USD).
- Work according to the EST timezone and Canadian calendar.
