Coa Operational Manager

2 meses atrás


Rio de Janeiro, Brasil Orange Tempo inteiro

**votre rôle**:

- Manage team of customer operations associates (COAs)
- Manage day-to-day operational tasks
- Single point of contact for all operational requirements and all escalations within the scope of COAs/service management
- Manage and improve the effectiveness and efficiency of the service support delivery team
- Conduct customer operations associates tasks’ reviews
- Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods
- Drive Service Improvement Program, Initiate and execute structural improvement and efficiency programs Ensure appropriate quality controls and adherence to standards

**votre profil**:

- This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and a get-the-job done attitude. You should be ready to support multiple customers and services.
- Good communication skills (verbal and written) - Portuguese, English and Spanish
- Good in creating service review and management reports
- Good analytical skills and ability to identity trends
- Ability to lead customer facing communication
- Knowledge of IT service manage standards
- BE/B.Tech/MCA/ B.Sc. (IT/Computer Science)
- Should have either Agile or ITIL certification. Technical certification like CCNA/CCNP, MCSE, VCP, Azure/GCP etc. will be added advantage
- At least 3 years of managing service operations
- Experience in managing large scale Network, IT infrastructure, datacenter, cloud support operation
- Experience in driving Service improvement program, quality audits and ISO standards (2K, 27K, 9K) Knowledge and understanding of IT Technologies, products, and services

**le plus de l'offre**:
**The benefits of being Orange
Orange Business Brazil was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures, and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business Brazil hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

- Medical plan
- Dental plan
- Life insurance
- Meal allowance
- Transportation allowance
- Bonus plan
- Gympass
- Day care
- Private pension fund
- Birthday gift (day off)
- Give a day, get a day (day off)
- Maternity Leave (6 months)
- Paternity Leave (15 days)
- Orange Employee Solutions (psychological and legal assistance)
- Shiatsu
- Labor gymnastic Teleworking Reimbursement

**contrat**:
CDI


  • Operations Manager

    1 semana atrás


    Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking an Operations Manager to work on a permanent contract in Rio de Janeiro with a major Oil & Gas Company. This Professional will be the ship’s contact point for the design and tender teams, providing continuity of knowledge about the ship’s capabilities, performance, cost base and technical library. During project execution, VOM...

  • Operations Manager

    4 semanas atrás


    Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking an Operations Manager to work on a permanent contract in Rio de Janeiro with a major Oil & Gas Company. This Professional will be the ship’s contact point for the design and tender teams, providing continuity of knowledge about the ship’s capabilities, performance, cost base and technical library. During project execution, VOM...

  • Local Manager

    1 semana atrás


    Rio de Janeiro, Brasil United Nations Tempo inteiro

    **Job Opening** **Job Opening ID**: 236431 **Job Network**: - **Job Family** : HST **Category and Level** : Consultants, CON **Duty Station** : RIO DE JANEIRO **Department/Office** : United Nations Human Settlements Programme **Date Posted** : Jun 5, 2024 **Deadline** : Jun 13, 2024 **Result of Service** - The Local Manager, under the Programme...

  • Local Manager

    1 semana atrás


    Rio de Janeiro, Brasil United Nations Tempo inteiro

    **Job Opening** **Job Opening ID**: 232659 **Job Network**: - **Job Family** : HST **Category and Level** : Consultants, CON **Duty Station** : RIO DE JANEIRO **Department/Office** : United Nations Human Settlements Programme **Date Posted** : Apr 10, 2024 **Deadline** : Apr 18, 2024 **Result of Service** - The Local Manager, under the Programme...

  • City Manager

    1 semana atrás


    Rio de Janeiro, Brasil Whoosh Brasil Tempo inteiro

    Whoosh is a leading electric scooter sharing service, dedicated to providing efficient and sustainable transportation solutions. We are currently expanding our operations and seeking a City Manager for our Rio de Janeiro location.As the City Manager, you will be responsible for overseeing the day-to-day operations of our service center in Rio de Janeiro. You...

  • City Manager

    Há 1 mês


    Rio de Janeiro, Brasil Whoosh Brasil Tempo inteiro

    Whoosh is a leading electric scooter sharing service, dedicated to providing efficient and sustainable transportation solutions. We are currently expanding our operations and seeking a City Manager for our Rio de Janeiro location.As the City Manager, you will be responsible for overseeing the day-to-day operations of our service center in Rio de Janeiro. You...

  • City Manager

    Há 7 dias


    Rio de Janeiro, Brasil Whoosh Tempo inteiro

    Whoosh Brasil is an electric scooter sharing service. We provide a modern and convenient "last mile" transport. We are looking for a City Manager for Rio de Janeiro, Brazil to manage our upcoming operations there. **Responsibilities**: - Service center work organization: repair, maintenance and charging of electric scooters. - Searching contractors and...

  • Operational Safety Engineer

    1 semana atrás


    Rio de Janeiro, Brasil EP2C ENERGY Tempo inteiro

    Purpose of the RoleThe Operational Safety Engineer is the Focal point for onshore and offshore safety matters. The job holder is responsible to liaise with main internal players (Operations Manager, OIM) to have a smooth HSE MS implementation and liaise with third-party and contractors. The engineer is responsible to work aligned with HSE Team to continual...


  • Rio de Janeiro, Brasil EP2C ENERGY Tempo inteiro

    Purpose of the RoleThe Operational Safety Engineer is the Focal point for onshore and offshore safety matters. The job holder is responsible to liaise with main internal players (Operations Manager, OIM) to have a smooth HSE MS implementation and liaise with third-party and contractors. The engineer is responsible to work aligned with HSE Team to continual...

  • Deputy Project Manager

    2 meses atrás


    Rio de Janeiro, Brasil Alcatel Submarine Networks Tempo inteiro

    **Company** We connect the world,** **We connect people.** With more than 434,960 miles of optical underwater systems around the world, Alcatel Submarine Networks’ stands for adventure and daily innovation for one’s career. Our teams’ synergy drives our innovative high-tech solutions and lets us develop our exceptional know-how. Joining us means...

  • City Manager

    Há 4 dias


    Rio de Janeiro, Brasil Whoosh Tempo inteiro

    Whoosh is a leading electric scooter sharing service, dedicated to providing efficient and sustainable transportation solutions. We are currently expanding our operations and seeking a City Manager for our Rio de Janeiro location. As the City Manager, you will be responsible for overseeing the day-to-day operations of our service center in Rio de Janeiro....

  • TLM Maintenance Manager

    3 semanas atrás


    Rio de Janeiro, Brasil SLB Tempo inteiro

    The TLM Maintenance Manager is responsible to ensure on-time equipment delivery per operational demands. Responsibilities: • Mentoring and leadership on the TLM organization • Review and analyses Maintenances reports and provide feedback to Operation Manager, Rig Superintendent, Rig Managers and head of Maintenance team. • Promote the use of the...

  • TLM Maintenance Manager

    3 semanas atrás


    Rio de Janeiro, Brasil SLB Tempo inteiro

    The TLM Maintenance Manager is responsible to ensure on-time equipment delivery per operational demands.Responsibilities: Mentoring and leadership on the TLM organization Review and analyses Maintenances reports and provide feedback to Operation Manager, Rig Superintendent, Rig Managers and head of Maintenance team. Promote the use of the deficiency reports,...

  • TLM Maintenance Manager

    3 semanas atrás


    Rio de Janeiro, Brasil SLB Tempo inteiro

    The TLM Maintenance Manager is responsible to ensure on-time equipment delivery per operational demands. Responsibilities: • Mentoring and leadership on the TLM organization • Review and analyses Maintenances reports and provide feedback to Operation Manager, Rig Superintendent, Rig Managers and head of Maintenance team. • Promote the use of the...


  • Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil EP2C ENERGY Tempo inteiro

    Purpose of the RoleThe Operational Safety Engineer is the Focal point for onshore and offshore safety matters. The job holder is responsible to liaise with main internal players (Operations Manager, OIM) to have a smooth HSE MS implementation and liaise with third-party and contractors. The engineer is responsible to work aligned with HSE Team to continual...

  • Operational Safety Engineer

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil EP2C ENERGY Tempo inteiro

    Purpose of the RoleThe Operational Safety Engineer is the Focal point for onshore and offshore safety matters. The job holder is responsible to liaise with main internal players (Operations Manager, OIM) to have a smooth HSE MS implementation and liaise with third-party and contractors. The engineer is responsible to work aligned with HSE Team to continual...

  • Survey Manager

    Há 1 mês


    Rio de Janeiro, Brasil InterMoor Group Tempo inteiro

    InterMoor, part of Acteon group, is a leading supplier of mooring technology providing innovative solutions for rig moves, mooring services and marine projects including engineering and design, fabrication, subsea installation and survey and positioning. InterMoor's services are designed to meet the specified needs of each project safely and efficiently....

  • Survey Manager

    2 semanas atrás


    Rio de Janeiro, Brasil InterMoor Group Tempo inteiro

    InterMoor, part of Acteon group, is a leading supplier of mooring technology providing innovative solutions for rig moves, mooring services and marine projects including engineering and design, fabrication, subsea installation and survey and positioning. InterMoor's services are designed to meet the specified needs of each project safely and efficiently....


  • Rio de Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...


  • Rio de Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...