Client Executive, Customer Management

2 semanas atrás

Sao Paulo, Brasil CWT Tempo inteiro

Client Executive, Customer Management
- (23000030)

**CWT **is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

**Main responsibilities**

Serve as the support and contact for building and maintaining a long-term and profitable business relationship between CWT and designated portfolios of national and/or multi-national clients providing analysis, project management and direction in order to retain, expand and develop travel programs within the assigned client portfolio. This requires a focus on optimizing the client value from its travel programs, while ensuring targets are achieved for both client and CWT. Support for up-selling of additional products, services and markets to the account is an integral part of this role.

**Position Description**
- **Client portfolio**
- Manage multi-accounts providing general support and taking care of first level reporting and data analysis
- **Client Activity**
- Own and build the relationship with the SBV portfolio (local/multinational clients) and work collaboratively with them to drive results for their travel program.
- Identify and drive opportunities for upsell/cross sell within the local/multinational SBV portfolio.
- Deliver insight & actionable recommendations to the customer, leveraging CWT resources (RCE, PM Effectiveness) and tools (e.g.. CWT AnalytIQ’s).
- **Optimize Client Relationship**
- Support a bid avoidance strategy or strategy to win, 18 months before end of contract end or sooner by taking the following actions: Intelligence gathering, review of relationship mapping, voice of the customer feedback and identification of customer pain points along with previous contract execution and delivery and a review of current financial health and fees
- Build a compelling RFP proposal where appropriate with support from multi-functional teams. Follow CWT process and seek necessary validation when required. Present to client in coordination with other functional teams and senior team members/stakeholders when required
- Frequent engagement with the customer to understand how CWT can bring value and mapping the CWT value proposition to client’s needs to enable revenue generating activities such as upselling new offerings or cross-selling core offerings
- **Negotiation and Implementation**
- Support the local/multinational sales team in new business negotiations associated for assigned accounts whenever required, with activities such as introduction to prospects and sharing experiences/ data trends and/or best practices with prospective customers
- Support new local /multinational account implementation for assigned accounts including:

- In partnership with the implementation team check in on implementation progress and provide guidance as needed
- Execute required communication and change management with the client
- Train the client in the acquired CWT products (myCWT, CWT Messenger, Price Tracker, AnalytiQs)
- Schedule further training as needed
- Work with implementation team on Sales handover aligning contractual obligations
- **Client Consultation**
- Through analysis of data and focus group results, provide a deep dive into feedback and comments from client travelers to identify areas of improvement and supplier opportunities.
- Consolidate reporting for all data points to ensure consistency in the information, in order to provide the client with trends and visibility of their program across their organization.

LI-Remote
- Qualifications

**Position Requirements**

**Experience & education**:

- **Experience**
- 1+ years’ experience in the travel industry preferred and experience managing travel accounts will be highly regarded
- Willingness to learn and engage is critical
- Good communication including influencing and negotiation skills
- Analytical skills and financial acumen. Ability to interpret information such as contracts and service agreements
- Ability to interpret information such as contracts and service agreements, identify opportunities in budget and performance information and work effectively both independently and collegially
- Highly customer service orientated
- Good communication, both orally and presenting would be highly regarded
- Education: High school or tertiary qualification
- **Languages**
- English fluent, written and oral
- Foreign language skills are desirable
- **Knowledge, skills and abilities (KSAs)**
- Leadership
- Passion
- Caring
- Integrity

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualifi

  • Customer Success Account Manager

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Executive

    3 semanas atrás

    Sao Paulo, Brasil Actum Lab North America Inc. Tempo inteiro

    **Customer Success Executive (Remote)** Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on...

  • Customer Success Account Mgmt

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...

  • Customer Success Account Mgmt

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...

  • Customer Success Account Mgmt

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Manager, Product Management

    4 semanas atrás

    Sao Paulo, Brasil Mastercard Tempo inteiro

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Junior Manager, Cs Voc Management

    4 semanas atrás

    Sao Paulo, Brasil Samsung Electronics Tempo inteiro

    Position Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • Electronic Payment Processing Implementation Specialist

    4 semanas atrás

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    são paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...

  • Delivery Management Manager

    4 semanas atrás

    Sao Paulo, Brasil Avanade Tempo inteiro

    Introducing you to the team If you have a passion for technology, seek knowledge and a place with an incredible culture for you to grow professionally, Avanade can help you! We organize and care for our talents through Talent Communities to ensure attraction and ongoing training, aligned with the technical leadership of each group. In this role, you...

  • Customer Success Specialist

    1 semana atrás

    São Paulo, Brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...

  • Customer Success Specialist

    1 semana atrás

    São Paulo, Brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...

  • Analista de Customer Service

    4 semanas atrás

    Sao Paulo, Brasil Stryker Tempo inteiro

    **Who we want** - ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize, and automate. - ** Self-directed initiators.** People who take ownership of their work and need no encouragement to drive productivity, change, and results. - **...

  • Product Management Specialist

    4 semanas atrás

    Sao Paulo, Brasil NOKIA Tempo inteiro

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Electronic Payment Processing Implementation Specialist

    Há 2 dias

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, SP, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, SP, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...