Telecom Technician

**Responsabilidades e atribuições**
- Maintenance of SDH/SONET/DWDM transmission equipment related to Submarine Fiber Optic Cable System(s), including Power equipment interface and Management Systems based at CLS (Cable Landing Station) and the PFE (Power Feeding Equipment) for the electrical part of submarine system at CLS;
- Conduct Preventive Maintenance tasks according to defined operations guidelines including, but not limited to;
- Provide Remote Hands for Collocated Customers;
- Test Assistance and maintaining Preventive Maintenance Documentation;
- Conduct all scheduled manual back-ups, firmware, or software updates per manufacturers standard;
- Uphold SLA Requirements for all Carrier level occupants. Process and manage all O&M activity within MTTR;
- Interact with NOC (Network Operations Center) customer and telecommunication Carrier to fulfill any tasks related to any Planned or Unplanned Network Event;
- Maintain Inventory System and spares cycle count of all DWDM submarine, transmission, power, and environmental control related systems;
- Process and manage routine circuit testing and acceptance procedures to backhaul providers;
- Maintain test equipment, interfaces, modules, firmware updates and their calibration for operational availability;
- Communicate effectively with principals, department heads, and other maintenance personnel relating to telecommunications installation and maintenance;
- Requires the provider to demonstrate expertise using network monitoring tools to monitor and operate several network sites supported;
- Responsible for taking customer calls and working with them to understand technical related issues;
- Manages customer circuit implementation test and turn up;
- Assists in the development of technical requirements for new products;
- Answering inbound calls regarding customers concerns;
- Place customer request in computer system - Trouble Ticket system;
- Place outgoing calls to provide feedback to the customers;
- Hands-on customer and network configuration in support of installations and network growth;
- Tier-2/3 complex network & customer support;
- Maintenance and Implementation of IP Network Monitoring, growth augmentation and configuration backups;
- Complete Network Documentation and procedures and plans for regular maintenance of equipment and logging of all maintenance events by network and Equipment;
- Network Security;
- Network Maintenance, software testing and implementation;
- Own, manage, and evaluate L2/L3 IP test plans, tunneling, QOS and acceptance criteria for all network designs;
- Field works - To solve issue locally (local configurations, hardware e fiber management).

**Requisitos e qualificações**
- Bachelor’s degree in Electrical Engineering, Physics, or Technology or equivalent major is a must;
- Advanced English
- Must have 2-3 years of experience in the field of Optical Communications;
- General knowledge of telecommunications technologies including: SDH, DWDM, OTN, Ethernet, and LAN technologies, and the inter-working of these technologies;
- Outstanding customer service skills;
- Good verbal and written communication skills both in English, Spanish, and Portuguese;
- Ability to work closely with other team members and departments;
- Good knowledge and experience with the Internet Protocol (IP) suite is desirable;
- Excellent customer care skills including experience taking customer related technical calls;
- A first-hand working knowledge of network monitoring tools;
- Desired: hand knowledge of Salesforce trouble-ticketing database system;
- Must be able to climb ladders;
- Must be able to lift 50 lbs and carry 25 lbs;
- Must have a valid driver's license;
- Must be able to stoop, kneel, or crouch;
- Able to install cable, supports, and miscellaneous hardware as found in telecommunication systems and networks;
- Able to work with power equipments;
- Able to work after regular work time and to be on call;
- Experience with the following: QinQ, G.8032, 802.3ad, 802.3ag, STP, PBT, VPLS, MPLS, Traffic Engineering, BGP, IS-IS, IPv6, IPv4;
- Familiarity with Metro Ethernet products & solutions;
- Knowledge of network security best practices.

**Informações adicionais**

**Benefícios**:

- Vale Alimentação e/ou Refeição
- Vale Transporte
- Assistência Médica
- Assistência Odontológica
- Seguro de Vida
- Previdência Privada
- Programa de participação nos resultados (PPR)
- Auxílio Farmácia
- Auxílio creche
- Flexibilidade de horário

**Local de Trabalho**:

- Esta vaga fica no Estado do Ceará

**Nós somos a V.tal, uma empresa que nasceu com o propósito de viabilizar a conexão com o mundo digital transformando a vida das pessoas.** Trabalhamos para ajudar a incluir o Brasil no topo da lista dos países mais digitalizados do mundo, promovendo a inclusão digital, impulsionando novos negócios e estimulando o desenvolvimento regional.

E isso é possível porque já nascemos com a maior rede de fibra ótica do Brasil co