Procurement Support

3 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**Based Location is São Leopoldo**

**OVERVIEW**

**ROLES AND RESPONSIBILITIES**
- Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
- Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released
- Create Knowledge Base Articles and Wiki documents.
- Create Code Corrections, collaborate with solution architects and engineering team
- Collaborate with other internal cross-functional and global teams
- Coaches and mentors new hires and other support engineers to help them increase their product expertise and productivity.
- Maintains and follows personal development plan by leveraging formal training and knowledge plans.
- Other duties per individual agreement

**QUALIFICATION**
- A bachelor’s degree preferable in Information Technology/Computer Science area and experience in product Support, Software Development, IT, or Quality Assurance
- Advanced English
- Excellent written and oral communication skills; ability to listen and work with customers in real-time.
- Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
- Technical acumen and understanding of SQL, Java, Java Script, or other programming language, HTML, XML
- Willingness to learn and grow

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 369974 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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