Customer Service Advisor

6 meses atrás

Brasilia, Brasil AWD Recruitment Limited Tempo inteiro

Customer Service Advisor / Brazilian Portuguese Speaker who is fluent in oral and written Brazilian Portuguese and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company.

**SALARY**: Negotiable Depending on Experience

**JOB TYPE**: Full-Time, Self-Employed Contract

**WORKING HOURS**: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, nights, weekends, and public holidays)

**PLEASE NOTE**: You must have your own IT equipment and must guarantee that you can work remotely from a secure, quiet and private workspace at home. The company will then give you access to their systems so you can carry out your duties effectively.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Brazilian Portuguese and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office.

As the Customer Service Advisor you will be resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

**Your duties as the Customer Service Advisor include**:
Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner

Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution

Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction

Escalating issues to the Team Leader as necessary

Escalating regulatory issues to the Compliance Team

Following up on customer interactions in accordance with Company’s processes and procedures

Providing guidance to and mentoring junior members of the team

Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required

Complying with Company’s policies and procedures at all times, to improve service provided

Maintaining professionalism in all interactions with clients and colleagues

Displaying a high level of attention to detail whilst recording and updating account information

Determining and accurately recording all details of incoming problems

Monitoring website for errors and testing website after systems updates and new product launches

Playing an active part in enhancing quality results and performance of the team

Recommending potential products or services to management by collecting customer information and analysing customer needs

Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department

CANDIDATE REQUIREMENTS

**Essential**:
Excellent verbal and written communication skills in Brazilian Portuguese and English

Ability to multitask, prioritise and work under pressure

Excellent accuracy and attention to detail

Proactive and results-driven approach

Exceptional problem-solving skills

Excellent prioritising skills

Faultless telephone manner

Customer focus and commitment to service excellence

Good interpersonal skills and ability to work as part of a team

Ability to learn quickly in a changing environment

Diagnostic and Advisory Skills

Confidence and ability to deal with difficult situations

Good numeracy skills

Strong IT skills including good working knowledge of Microsoft Outlook

**Desirable**:
Knowledge of online gaming and betting industry

Interest and knowledge of sports

HOW TO APPLY

**JOB REF**: AWDO-C10934

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Remotely in Brazil. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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