Technical Support Specialist

3 semanas atrás

Campinas, Brasil Optel Group Tempo inteiro

OPTEL. Responsible. Agile. Innovative.

OPTEL is an international company that develops for customers based, for the most part, outside of Canada, transformative software, middleware and hardware solutions allowing to secure and ensure compliance of the supply chain in the most major industry sectors such as pharmaceuticals and food, with the aim of reducing the effects of climate change and promoting sustainable lifestyles.

As a certified B-Corp company, OPTEL is part of a vibrant global movement of companies eager to use the power of business to make our world a better place. As such, our mission can be summed up as follows**:To be recognized as a socially responsible leader who uses and develops transformative technologies to build a better world.** Our traceability experts design and deploy ISC (supply chain intelligence) solutions to support companies in their efforts to increase the transparency and efficiency of their supply chains. All of these efforts are made with the aim of enabling consumers such as ourselves to adopt sustainable and responsible purchasing habits.

If you, like us, are guided, by socio-eco-environmental values and if participating in the resolution of the greatest issues facing our world today appeals to you, here is how you can help us:
**Please, send your resume in English**

**What will you do?**

**The Level 1 Technical Support Specialist's core mandate is to act as the first point of contact for OPTEL’s customers.**

**Service Call Management**:

- Answer customer calls though OPTEL’s online service platform and route the requests to the concerned department;
- Log all calls and interactions into appropriate CRM software;
- Participates in the case assignation process with the different plant managers.

**Technical Support**:

- Provide Level 1 support to OPTEL customers in collaboration with the Level 2 Technical Support Specialists.

**Other**:

- Attends team meetings, participates in team discussions, and provides input and feedback on service support procedures;
- Performs other related duties as assigned.

**What are we looking for?**

College diploma in a technical field (electrical, electronic, computer science, networking, etc.) [Asset];
Experience of 1 year in customer relationship management;
English / Portuguese / Spanish fluency;
Excellent communication skills;
Have a good sense of organization and of priorities;
Customer service oriented.

**Advantages and benefits**
- Flexible work schedules;
- Remote working mode;
- Competitive compensation;
- Healthcare plan;
- Meal allowances;
- Gympass;
- Employee Assistance Program (EAP);
- Activities organized by our committees (sustainable development, health and well-being, community action, social club, etc.).

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