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Crew Manager

4 meses atrás

Rio de Janeiro, Brasil V Group Limited Tempo inteiro

**Vacancy No**
- VN11589

**Employment Type**
- Permanent

**Location Country**
- Brazil

**Location City**

**Who are V.Group?**
- As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V.Group gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V.Group has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

**Overall Purpose of The Job**
- This role is accountable for the flawless delivery of crew management and crewing operations activities within the assigned fleet cell.

**Key Responsibilities and Tasks**
- Works closely with the Fleet Cell and the Crew Management Centre to ensure service delivery as per contract with the customers and escalate performance issues where required. This pertains to all stages of the customer journey, starting with onboarding new customers/fleets.
- Functions as the point of contact in escalation of all crew matters between the Fleet Managers and the Crew Management organization. Supports the Fleet Cell in managing the crew in respect of on board performance and procedures
- Ensures that Crew Management deliver upon the KPI’s agreed between customer, Fleet Cell and Crew Management, which includes budget ownership for crewing operations.
- Schedules and reports regular service performance and budget reviews in line with expectations agreed with the customer and recommend actions to support continuous improvement
- Responsible for the crewing elements of the budget, and reporting and negotiating with the customer in cooperation with the Fleet Manager.
- Proactively identifies crew retention risks and issues, and works with appropriate stakeholders to mitigate the risks and address issues
- Drives the diligent usage of ShipSure as “system of record” for all crewing activities
- Guides Vessel Coordinator in planning for crew changes
- Responsible for industrial relations for assigned fleet
- Assists HSSEQ in accident investigations related to crewing and the implementation of corrective/preventive actions

Knowledge Level and Application
- Utilizes in-depth professional knowledge guided by functional practices/standards
Impact
- Provides advanced professional input to complex issues and provides guidance to more junior roles

Problem Solving and Innovation
- Exercises judgement in the evaluation, selection and adaptation of both standard and complex techniques and procedures
Interaction
- Use deep professional knowledge and acumen to advice functional leaders/stakeholders
Accountability
- Focuses on implementing and executing strategies within the fleet cell/team

Key Performance Indicators
Financial
- Crew budget
Operational
- Fleet Performance (monthly)
- Client satisfaction (semi-annual)
- ShipSure adoption rate
- ShipSure data quality
People
- Crew retention

**Required Experience**
- ESSENTIAL:

- Maritime or Shipping industry experience knowledge as supplier, manager or owner.
- Excellent knowledge of all aspects of Crew Operations
- Demonstrable customer service mindset and experience
- Strong analytical skills
- Excellent organizational skills
- Strong collaboration and influencing skills with the ability to make change happen
- An effective and positive communicator and team player / leader

**What can I expect in return?**
- V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

**Applications Close Date**
- 28 May 2023