Telecom Specialist

**Responsabilidades e atribuições**
- Maintenance of SDH/SONET/DWDM transmission equipment related to Submarine Fiber Optic Cable System(s), including Power equipment interface and Management Systems based at CLS (Cable Landing Station) and the PFE (Power Feeding Equipment) for the electrical part of submarine system at CLS;
- Conduct Preventive Maintenance tasks according to defined operations guidelines including, but not limited to;
- Provide Remote Hands for Collocated Customers;
- Test Assistance and maintaining Preventive Maintenance Documentation;
- Conduct all scheduled manual back-ups, firmware, or software updates per manufacturers standard;
- Uphold SLA Requirements for all Carrier level occupants. Process and manage all O&M activity within MTTR;
- Interact with NOC (Network Operations Center) customer and telecommunication Carrier to fulfill any tasks related to any Planned or Unplanned Network Event;
- Maintain Inventory System and spares cycle count of all DWDM submarine, transmission, power, and environmental control related systems;
- Process and manage routine circuit testing and acceptance procedures to backhaul providers;
- Maintain test equipment, interfaces, modules, firmware updates and their calibration for operational availability;
- Communicate effectively with principals, department heads, and other maintenance personnel relating to telecommunications installation and maintenance;
- Requires the provider to demonstrate expertise using network monitoring tools to monitor and operate several network sites supported;
- Network troubleshooting is required to support voice, video, and IP-data traffic;
- Responsible for proactively monitoring several networks in several locations;
- Provide 3nd level technical support for the NOC (Network Operations Center);
- Responsible for taking customer calls and working with them to understand technical related issues;
- Manages customer circuit implementation test and turn up;
- Assists in the development of technical requirements for new products;
- Answering inbound calls regarding customers concerns;
- Providing excellent customer service and terminal support;
- Place customer request in computer system - Trouble Ticket system;
- Place outgoing calls to provide feedback to the customers;
- Effectively communicating with customers;
- Hands-on customer and network configuration in support of installations and network growth;
- Tier-2/3 complex network & customer support;
- Administration of ISP functional components such as DNS, IRR, IP Addresses;
- Maintenance and Implementation of IP Network Monitoring, growth augmentation and configuration backups;
- Complete Network Documentation and procedures and plans for regular maintenance of equipment and logging of all maintenance events by network and Equipment;
- Network Security;
- Network Maintenance, software testing and implementation;
- Monitor the IP network for reliability, review and handle Tier III technical issues and ensuring the network is revenue ready;
- Technical analysis and implementation of new platforms, software, and hardware upgrades;
- Own, manage, and evaluate L2/L3 IP test plans, tunneling, QOS and acceptance criteria for all network designs;
- Provisioning - Create and activate circuits;
- Field works - To solve issue locally (local configurations, hardware e fiber management).

**Requisitos e qualificações**
- Bachelor’s degree in Electrical Engineering, Physics, or Technology or equivalent major is a must. Master’s degree is a plus;
- Advanced English
- Must have 5-7 years of experience in the field of Optical Communications. Experience of repeated submarine cable systems is a definitive advantage;
- General knowledge of telecommunications technologies including: PFE, SDH, DWDM, OTN, Ethernet, and LAN technologies, and the inter-working of these technologies;
- Referral Specialist and/or comprehensive call center knowledge;
- Outstanding customer service skills;
- Excellent verbal and written communication skills both in English, Spanish, and Portuguese;
- Exceptional organizational and time management skills;
- Ability to work closely with other team members and departments;
- Good knowledge and experience with the Internet Protocol (IP) suite is desirable;
- Excellent customer care skills including experience taking customer related technical calls;
- A first-hand working knowledge of network monitoring tools;
- Desired: hand knowledge of Salesforce trouble-ticketing database system;
- Good written and oral communication skills. Ability to effectively document network outages and activities performed to restore outages;
- Must be able to climb ladders;
- Must be able to lift 50 lbs and carry 25 lbs;
- Must have a valid driver's license;
- Must be able to stoop, kneel, or crouch;
- Able to install cable, supports, and miscellaneous hardware as found in telecommunication systems and networks;
- Able to work with power equipments;
- Able to work after regular work ti