Empregos atuais relacionados a Customer Support Lead - Rio Grande do Sul - TripleTen

  • Customer Experience Team Lead

    4 meses atrás

    Rio Grande do Sul, Brasil Team Sava Tempo inteiro

    Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies. Our partner is **ButterflyMX**, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than...

  • Advanced Support Lead

    2 meses atrás

    Rio de Janeiro, Brasil Third-Party Job Posts Tempo inteiro

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...

  • Latam Servicedesk Team Lead

    4 semanas atrás

    Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro

    Job Description : Lenovo Advanced Managed Service Desk is Lenovo’s implementation of DaaS and managed solutions (Managed Endpoints, Premier+ / Primer Support, Service Desk, Meeting room as a Service). DaaS (Device as a Service) is a way to manage physical devices, services, and OEM (Original Equipment Manufacturer) devices. Lenovo Managed Service Desk...

  • Lead - Customer Success

    Há 19 horas

    Rio de Janeiro, Brasil Freshworks Tempo inteiro

    **Company Description** Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global...

  • Brazil - Customer Support Specialist

    3 meses atrás

    Estado do Rio de Janeiro, Brasil Teem Tempo inteiro

    **Are you based in Argentina, Brazil or El Salvador?** US Based Clients. Must be Proficient in English Written and Verbal Skills. Only Resume Written in English will be Accepted. **Responsibilities**: - Provide accurate and complete information to customers regarding our products and services - Troubleshoot and resolve customer issues effectively and...

  • QA Lead

    2 meses atrás

    Rio Grande do Sul, Brasil Sightview Software Tempo inteiro

    At Sightview Software LLC, we're dedicated to equipping clinicians with innovative, secure technology, enabling them to focus on delivering life-changing care to every patient. By joining our team, you'll be at the heart of this mission, helping us continuously improve our offerings to enhance the experiences of both patients and practices. We are a...

  • Bilingual Customer Support Specialist

    Há 3 dias

    Rio de Janeiro, Brasil Wellness Living Systems Inc. Tempo inteiro

    **Title: Bilingual** **Customer Support Specialist (Portuguese)** **Salary**: Competitive compensation **Location**: Rio de Janeiro**Remote** **Term**: Full time **About Us**: WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga,...

  • Customer Support Agent

    Há 1 mês

    Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    About the Company : We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview : We are seeking a highly motivated and customer-oriented individual to join our team...

  • Customer Support Associate

    2 semanas atrás

    Rio de Janeiro, Brasil SAP Tempo inteiro

    **What we offer** **ROLE DESCRIPTION**: **EXPECTATIONS AND TASKS**: **Responsibilities**: Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits ) Document...

  • Customer Support for a Us Company

    7 meses atrás

    Rio de Janeiro, Brasil MinMaxDeals LLC Tempo inteiro

    **Do you like to be a fully-remote, independent worker?** **Do you like to help customers find the right products, set up their accounts and track down their orders?** **Are you able to solve problems and communicate with warmth and empathy, even though you’re listening to customer complaints over the phone?** **Then this Customer Support position might...

  • Customer Experience Consultant

    2 meses atrás

    Rio Grande do Sul, Brasil Zillow Tempo inteiro

    **About the team**: Zillow, Inc. is revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under Zillow, Inc., ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We...

  • Customer Experience Consultant

    4 meses atrás

    Rio Grande do Sul, Brasil Zillow Tempo inteiro

    **About the team**: Zillow, Inc. is revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under Zillow, Inc., ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We...

  • Customer Care Specialist with German

    2 meses atrás

    Rio Grande do Sul, Brasil Wibit Consulting & Services (WibitCS) Tempo inteiro

    **In Collaboration, We’re Hiring: Remote German-Speaking Customer Care Specialist in Serbia** We are excited to work with a highly rated BPO to recruit **German-speaking Customer Care Specialists** to support customers of a prominent **e-commerce company**. This full-time, fully remote position offers a unique opportunity to join a team known for high...

  • Head of Customer Success Enterprise

    Há 6 dias

    Rio Grande do Sul, Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency. We’re hiring a **Head of Enterprise** **Customer Success**to lead and scale our...

  • Customer Support Representative

    2 semanas atrás

    Rio de Janeiro, Brasil Airalo Tempo inteiro

    **About Airalo** Alo! Airalo is the world’s first eSIM store that helps people to connect in over 190+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a traveltech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our...

  • Customer Support Analyst Ii

    1 semana atrás

    Rio de Janeiro, Brasil Carta Tempo inteiro

    **The Company You’ll Join**: At Carta we create owners and make private markets liquid. We live in a world where some people live on the equity stack and enjoy exponential wealth growth and preferential tax treatment; others live on the debt stack and may work their entire lives for a company and retire only with the cash they’ve managed to save from...

  • Design Lead

    2 meses atrás

    Rio Grande do Sul, Brasil Unlimit Tempo inteiro

    **_About Unlimit_** - Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in...

  • Customer Support Analyst Latam

    7 meses atrás

    Rio de Janeiro, Brasil TuoTempo Tempo inteiro

    **Company Description** With a global mission to “make the healthcare experience more human”, Tuotempo is the leading CRM for the Healthcare sector. We are part of the international DocPlanner Group, the largest healthcare platform serving patients and healthcare ecosystems across 13 countries in Europe and LATAM. We position ourselves in the DocPlanner...

  • Sales Lead

    1 semana atrás

    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    **Job Summary**: Develop and grow the Purification Solutions business within BRZ in line with global business strategy, aligning organisation resources to effectively meet customer needs. Identify market opportunites and lead sales efforts in the region. Develop and implement customer account strategies in support of global and regional business objectives....

  • Customer Support Specialist

    Há 4 dias

    Rio de Janeiro, Brasil Selzy Tempo inteiro

    **Who are we** We have been working on the Eastern European market for more than 10 years, but with the same persistence of a startup and love for our users, we create wow functionality, develop new products and provide the best support in the world 24/7! At the moment we are looking for a Support Specialist to take care of our customers in the South...

Customer Support Lead

3 meses atrás

Rio Grande do Sul, Brasil TripleTen Tempo inteiro

**TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics._
- _

**_
Please submit all resumes or CV's in English._**

**Requirements**:

- Bachelor's degree in Operations, Business Management, IT, or a related field.
- 3+ years of experience in customer support or operations management, with at least 2 years in a leadership role.
- Strong experience in handling client-facing teams, including onboarding, support, and crisis management.
- Proven ability to manage and develop teams with a focus on performance improvement and motivation.
- Excellent operational skills, with a track record of setting up and optimizing procedures.
- Strong negotiation and conflict resolution skills, capable of de-escalating challenging situations with both clients and internal stakeholders.
- A proactive mindset, with strong analytical and problem-solving abilities.
- High emotional intelligence, with a deep understanding of customer psychology and behavior, especially in high-stakes scenarios like social media complaints.
- Experience with CRM and customer support tools (e.g., Zendesk, Freshdesk).
- Fluency in English and Spanish.

What you will do:
**1. Leadership and Management**:

- Lead and manage three support teams: Support Stream (client requests), Onboarding Team (post-purchase onboarding), and Crisis Team (refunds, negative feedback).
- Foster a culture of operational excellence, ownership, and continuous improvement within the team.
- Ensure the first touch with a client is of the highest quality, setting the tone for their entire journey.
- Address negative feedback on social media, treating it as an opportunity to help clients and improve processes.
- Drive a solution-oriented approach for every client issue, ensuring a quick and effective resolution.

**2. Operational Excellence**:

- Establish and refine best-practice processes, timelines, and procedures to ensure efficient operations.
- Monitor KPIs and performance metrics for each team, providing regular feedback and coaching.
- Implement operational checks to identify early signs of problems and respond proactively.
- Coordinate with other departments, ensuring smooth communication and collaboration, especially between sales, product, and support teams.
- Ensure the implementation of policies and procedures, providing instruction and support to promote compliance and best practices.
- Continuously evaluate and adjust workflows to adapt to the changing needs of the business and client expectations.

**3. Team Development**:

- Inspire and coach the team to excel, fostering open communication and a high-performance culture.
- Conduct performance reviews, mentor team members, and identify training needs.
- Lead recruitment efforts, ensuring that new hires fit the operational goals and culture of the department.

**4. Client Satisfaction and Retention**:

- Drive client satisfaction by resolving issues swiftly and improving overall customer experience.
- Focus on reducing refund requests by improving communication and client education.
- Analyze patterns of feedback and refunds to identify key areas for improvement and drive change.

What we can offer you:

- 100% remote collaboration.
- Convenient schedule to manage LATAM team - Monday to Friday, 9 AM - 6 PM or 10 AM - 7 PM (GMT-3).
- Professional development in the international team.
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
- Diverse and tight-knit team spread out across the US, LatAm, and more