SAP Ixp Intern

Há 1 mês

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**
**1. Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
**3. Gain visibility**: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**
The service and support team provides ongoing technology support and services to SAP customers. They follow-up post sales, ensure customer satisfaction, advise on product performance and maintenance issues, and more.
This is a unique opportunity to be part of a team that supports SAP customers within an organization that interfaces between the customer and technical support across the Globe.

**What you’ll do**:
**Position title**: SAP iXp Intern - Critical Incident Management
**Location**: São Leopoldo, Rio Grande do Sul

**In this role, you’ll**:

- Provide a globally accessible escalation point for existing customer incidents
- Support consultants on effective issue resolution and internal communication
- Fill in process gap to ensure consistent and reliable processing of critical customer incidents
- Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents
- Provide feedback for future process improvement
- Participate in internal projects driven by internal requirements

**Who you are**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Strong communication skills both written and spoken in Portuguese and English
- Undergraduate students in technology, business or equivalent work experience in related field preferred
- Basic knowledge in one business/technology area
- Basic experience dealing with IT and standard software (MS Office,...)
- Knowledge with Business Processes would be a benefit
- Customer focus and communication skills (oral/written)
- Problem solving/analytical skills
- Flexible approach to working in teams as well as environment
- Advanced English
- Spanish is a plus

This position requires no specific work experience. Previous experience as intern or working student in a related position is advantageous.

**SAP DIVERSITY COMMITMENT**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 364600 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.

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