Application Support Analyst
3 semanas atrás
**Roles & Responsibilities**
- Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times;
- Handle and close client issues in a timely manner or escalate issues when needed;
- Identify and resolve recurring or unique customer issues;
- Write product knowledge base articles, service bulletins, white papers & procedures;
- Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved.
- Perform upgrades and post-upgrade support for end-users
**Job Requirements**
- 2-4 Years of Experience providing Level 2 and above technical support
- Database knowledge (MS SQL and/or Oracle)
- Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
- Experience with SQL Server administration (ex. Re-indexing, maintenance plans, & troubleshooting performance issues)
- Proficiency in English (written and verbal)
- Strong Problem-solving and Analytical skills
**Nice-To-Have**
- Experience with Crystal Reports or other ad hoc reporting tools
- Previous experience with version control tools (SVN) is an asset
- Microsoft Certifications are a plus
**Working Hours**
Standard 8 hour shift falls between 8 **AM - 8 PM EST (US/Canada)**
**What We Can Offer**
- An Attractive Salary Package + Benefits
- 100% Remote Work - Work From Anywhere
- Working In An International Team
- Paid Education & Training
- Opportunity To Learn & Develop New Skills
**Experience**:
- SQL and Troubleshooting (required)
- Application or Software support (required)
**Language**:
- Fluent English (required)
-
Application Support Analyst
3 semanas atrás
São Paulo, Brasil OMP Tempo inteiroYour challenge "> Your team As our new Application Support Analyst, you’ll be part of the Customer Services team. Customer Services watches over business continuity. Our team solves issues before they turn into problems and ensures flawless maintenance and upgrades. Thanks to our hotline user support, documentation, and long-term application...
-
Application Support Analyst
3 semanas atrás
São Paulo, Brasil First Help Financial Tempo inteiroFirst Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...
-
Technical Support – Application Migration
3 semanas atrás
São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiroWho We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at: Technical Support – Application Migration – Cloud - ApigeeWhat you'll do The Application...
-
Application Support Engineer
3 semanas atrás
São Paulo, Brasil Cubic Telecom Tempo inteiroThe CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...
-
Tech Support Analyst
4 semanas atrás
Sao Paulo, Brasil UBS Tempo inteiroBrazil - Information Technology (IT) - Group Functions **Job Reference #** - 293926BR **City** - Sao Paulo **Job Type** - Full Time **Your role** - Do you have proven ability to solve complex issues, covering both technical and business needs? - We’re looking for a IT support analyst to: - support the Service & Product Manager across several technical...
-
Enterprise Application Architect
2 semanas atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil Pyramid Consulting, Inc Tempo inteiroAWS Scala Architecture Java Platform - AWS Cloud. You will be an architect, code and support application using Scala and deploy on AWS based ecosystem. 7+ years of experience in designing, developing, installing, and support Enterprise quality applications. 3+ years of Scala backend API development experience 5+ years JVM based application development...
-
Support Analyst, Level I
4 semanas atrás
Sao Paulo, Brasil Nuvei Tempo inteiro**Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...
-
Sales Support Analyst
2 semanas atrás
são paulo, Brasil JEM Systems Tempo inteiroJEM Systems é uma empresa americana líder no setor de Fire Life Safety, comprometida com a proteção da vida e do patrimônio. Com sede em Phoenix, Arizona, desde sua fundação, em 2019, cresceu exponencialmente, hoje possui escritórios também no Brasil e Portugal, além de atuação nos Estados Unidos e Canadá. Hoje já somos mais de 120...
-
Technical Analyst Support
1 semana atrás
São Paulo, Brasil Oracle Tempo inteiroPosition Overview: Position is for a Functional Support Analyst with a technical background in Finance Fusion Cloud and responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to troubleshoot...
-
Finance Analyst
Há 7 dias
Sao Paulo, Brasil Ascential Tempo inteiroWe´re hiring a Finance Analyst to work in our FP&A function, supporting the Commission & Commercial analyst. The role will include producing monthly commission statements for Sales Heads within the business, ensuring management sign off, liaising with the payroll team to ensure payments are processed accurately and in a timely manner. The role will also...
-
Sales Support Analyst
2 semanas atrás
Sao Paulo, Brasil JEM Systems Tempo inteiroJEM Systems é uma empresa americana líder no setor de Fire Life Safety, comprometida com a proteção da vida e do patrimônio. Com sede em Phoenix, Arizona, desde sua fundação, em 2019, cresceu exponencialmente, hoje possui escritórios também no Brasil e Portugal, além de atuação nos Estados Unidos e Canadá. Hoje já somos mais de 120...
-
Financial Analyst
4 semanas atrás
Sao Paulo, Brasil RTB House Tempo inteiro**Financial Analyst LATAM** **Your responsibilities** - Reports directly to Financial Controller Latam and dotted line to Finance Director Americas. - Actively support Accounts Receivable process with local and global banks. - Build and improve existing analysis on Collections across the Region with high reliability. - Update and maintain clients master...
-
IT Analyst
Há 3 dias
Sao Paulo, Brasil Santander Tempo inteiroIT Analyst Country: Brazil **WHAT YOU WILL BE DOING** Buscamos pessoas curiosas, colaborativas e protagonistas para atuar nessa jornada inovadora de transformação. Todos terão oportunidades, desde pessoas muito experientes até pessoas em início de carreira. Nossa Operação atua em regime 24x7, em modelo híbrido com oportunidades em todos os...
-
Senior Financial Analyst
Há 4 dias
São Paulo, Brasil ZIM Integrated Shipping Services Tempo inteiroWe are seeking for a Sr Financial Analyst that will handle the following:Perform and direct support for all the posting processes for the company
-
Desktop Support Analyst
Há 4 dias
São Paulo, Brasil HCLTech Tempo inteirowww.Hcltech.ComResponsibilities To support daily technical support activities for desktop, laptop & printers To set up and test desktop computer
-
Performance Analyst
Há 3 dias
Sao Paulo, Brasil Recurrent Energy Tempo inteiroVacancy** **Overview **ABOUT** **US** Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly-owned subsidiary of Canadian Solar Inc. and function as Canadian...
-
Commercial Analyst
Há 7 dias
Sao Paulo, Brasil FARFETCH Tempo inteiroROLE & IMPACTReporting into the Strategy & Analytics team, you will help the company to optimize our marketplace business by leveraging data and insights to hone in on inefficiencies and new opportunities. In this role, you will be expected to support merchandise performance optimization through in-season analysis, historical hindsighting, comparative...
-
Sales Support Analyst
2 semanas atrás
São Paulo, Brasil JEM Systems Tempo inteiroJEM Systems é uma empresa americana líder no setor de Fire Life Safety, comprometida com a proteção da vida e do patrimônio. Com sede em Phoenix, Arizona, desde sua fundação, em 2019, cresceu exponencialmente, hoje possui escritórios também no Brasil e Portugal, além de atuação nos Estados Unidos e Canadá. Hoje já somos mais de 120...
-
Technical Sales Support Analyst
Há 7 dias
Sao Paulo, Brasil ABB Tempo inteiro**Technical Sales Support Analyst (digitalization)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Fp&a Analyst Latam
4 semanas atrás
Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiroFP&A Analyst will be an integral part of the LatAm regional finance team. The scope of responsibilities includes all FP&A planning, analysis & reporting to complete financial goals and initiatives to support a growing organization. Key Responsibilities: - Support the preparation of annual strategic plan, annual operating plan and monthly / quarterly...