Service Support Itsm

4 meses atrás


Guararema, Brasil Robert Half Tempo inteiro

A Empresa
Multinacional de bens de consumo. Descrição da vaga

Resolução de incidentes de 2º nível de ponta a ponta, gestão de incidentes críticos e de crises, prevenção de incidentes por meio de análise de gerenciamento de eventos e processamento de alerta;
Participar do processo de Gerenciamento de Problemas, acionando o processo para análise reativa e proativa, envolvendo a equipe de suporte de 3º nível para identificar causas, raiz e ações preventivas;
Modelo de trabalho híbrido. Perfil desejado

Inglês avançado;
Vivência em gestão de crise, mudanças, alerta a eventos, tratativa de incidentes de usuários de diversas tecnologias;
Autonomia para tomar decisões;
Boa comunicação.



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