Service Support Itsm
4 meses atrás
A Empresa
Multinacional de bens de consumo. Descrição da vaga
Resolução de incidentes de 2º nível de ponta a ponta, gestão de incidentes críticos e de crises, prevenção de incidentes por meio de análise de gerenciamento de eventos e processamento de alerta;
Participar do processo de Gerenciamento de Problemas, acionando o processo para análise reativa e proativa, envolvendo a equipe de suporte de 3º nível para identificar causas, raiz e ações preventivas;
Modelo de trabalho híbrido. Perfil desejado
Inglês avançado;
Vivência em gestão de crise, mudanças, alerta a eventos, tratativa de incidentes de usuários de diversas tecnologias;
Autonomia para tomar decisões;
Boa comunicação.
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Site Reliability Engineer Senior Lead
4 semanas atrás
Guararema, Brasil Mars Tempo inteiroJob Description:The Systems Reliability Engineering (SRE) Senior Lead is a pivotal leader within our organization, responsible for ensuring the reliability, performance, and scalability of our critical systems. This role is instrumental in strategizing and overseeing reliability with an end-to-end service delivery perspective, aligning technical...
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Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: The Systems Reliability Engineering (SRE) Senior Lead is a pivotal leader within our organization, responsible for ensuring the reliability, performance, and scalability of our critical systems. This role is instrumental in strategizing and overseeing reliability with an end-to-end service delivery perspective, aligning...
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Guararema, Brasil Mars Tempo inteiroJob Description:The Systems Reliability Engineering (SRE) Senior Lead is a pivotal leader within our organization, responsible for ensuring the reliability, performance, and scalability of our critical systems. This role is instrumental in strategizing and overseeing reliability with an end-to-end service delivery perspective, aligning technical...
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Strategic Vendor Senior Management
2 meses atrás
Guararema, Brasil Mars Tempo inteiroJob Description:The Strategic Vendor Senior Management is a global role that will be accountable for designing and building a world-in-class Partner Ecosystem, to unleash the power and maximize the value delivered by the strategic partners to the Mars businesses, ensuring they work effectively and efficiently, bringing innovation and cost optimization.This...
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Requisition to Receipt Regional Process Owner
3 meses atrás
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: Requisition to Receipt Regional Process Owner - Americas - BRN, HKT, NWK, GUA, MEX The Requisition to Receipt (R2R) Regional Process Owner (RPO) – Americas role is responsible for translating and driving the implementation of the global strategy for the R2R process within the Americas region with the goal of...
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Requisition to Receipt Regional Process Owner
3 meses atrás
Guararema, Brasil Mars Tempo inteiroJob Description:Requisition to Receipt Regional Process Owner - Americas - BRN, HKT, NWK, GUA, MEXThe Requisition to Receipt (R2R) Regional Process Owner (RPO) – Americas role is responsible for translating and driving the implementation of the global strategy for the R2R process within the Americas region with the goal of realizing efficiencies, higher...
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BDS Solution Architect
Há 1 mês
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: What are we looking for? Lead Royal Canin segment portfolio life-cycle activities and drive through tower structure sustainable solutions to maximize the value contribution of company’s investment Advocate and enforce applicable standards, policies, procedures, and best practices in the implementation and/or...
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BDS Solution Architect
Há 1 mês
Guararema, Brasil Mars Tempo inteiroJob Description:What are we looking for?Lead Royal Canin segment portfolio life-cycle activities and drive through tower structure sustainable solutions to maximize the value contribution of company’s investmentAdvocate and enforce applicable standards, policies, procedures, and best practices in the implementation and/or maintenance of Royal Canin...
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BDS Solution Architect
Há 1 mês
Guararema, Brasil Mars Tempo inteiroJob Description:What are we looking for?Lead Royal Canin segment portfolio life-cycle activities and drive through tower structure sustainable solutions to maximize the value contribution of company’s investmentAdvocate and enforce applicable standards, policies, procedures, and best practices in the implementation and/or maintenance of Royal Canin...
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POI Factory Technology Lead
Há 1 mês
Guararema, Brasil Mars Tempo inteiroJob Description:The role of the POI Factory Digital Technology Lead is a 12-18 month assignment focused on building and deploying a comprehensive strategy and resource model for ensuring that our factory technology is resilient, secure, compliant, and efficient. With business transformations on the horizon, now is the critical time to create the support...
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POI Factory Technology Lead
Há 1 mês
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: The role of the POI Factory Digital Technology Lead is a 12-18 month assignment focused on building and deploying a comprehensive strategy and resource model for ensuring that our factory technology is resilient, secure, compliant, and efficient. With business transformations on the horizon, now is the critical time to...
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Cloud CoE Product Owner
3 meses atrás
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: The Product Owner’s primary goal is to maximize the value delivered by the product to the customers and stakeholders. This involves modernizing in-place infrastructure, understanding the needs and desires of the Cloud CoE customers and stakeholders, defining the product’s features and requirements, and prioritizing...
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Cloud CoE Product Owner
3 meses atrás
Guararema, Brasil Mars Tempo inteiroJob Description:The Product Owner’s primary goal is to maximize the value delivered by the product to the customers and stakeholders. This involves modernizing in-place infrastructure, understanding the needs and desires of the Cloud CoE customers and stakeholders, defining the product’s features and requirements, and prioritizing the work of the product...
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Senior SAP Basis Lead
2 semanas atrás
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: As an active member in the Digital Platform Development team (part of Core Services) the job holder’s focus is to Design (with Architect’s support) and Deliver (through various teams) SAP & enterprise class applications infrastructure platforms and the technical components to enable SAP Business Application or other...
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Cloud CoE Solution Architect Senior Lead
3 semanas atrás
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: As a Cloud Center of Excellence (Cloud CoE) Solution Architect Senior Lead - Digital Core - you will play a critical role in driving the Mars SAP transformation from the cloud infrastructure perspective: covering, our current hosting environment as well as our cloud capabilities, also, expertise on our Multi-cloud...
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Automation Delivery Lead
3 semanas atrás
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: This job holder is responsible for leading the delivery of automated solutions within ServiceNow & Automation tools and will provide expert leadership skills to ensure services are being seamlessly delivered to customers. What are we looking for? Agile methodology experience is desirable SCRUM certification...
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Data Quality
3 meses atrás
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: What are we looking for? Bachelors degree in IT, or equivalent experience Proven experience in Master Data Management and Data Analysis. Has experience in working in a complex multi-national corporate environment. Ability to collaborate with multiple teams including: the Data Champions, Data Governance...
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Data Quality
3 meses atrás
Guararema, Brasil Mars Tempo inteiroJob Description:What are we looking for?Bachelors degree in IT, or equivalent experienceProven experience in Master Data Management and Data Analysis.Has experience in working in a complex multi-national corporate environment.Ability to collaborate with multiple teams including: the Data Champions, Data Governance Leads, Digital Core MD Engagement Lead and...
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Cloud CoE Product Owner | Platform
3 meses atrás
Guararema, Brasil Mars Tempo inteiroJOB DESCRIPTION Job Description: The Product Owner’s primary goal is to maximize the value delivered by the product to the customers and stakeholders. This involves modernizing in-place infrastructure, understanding the needs and desires of the Cloud CoE customers and stakeholders, defining the product’s features and requirements, and prioritizing...
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Cloud CoE Product Owner | Platform
3 meses atrás
Guararema, Brasil Mars Tempo inteiroJob Description:The Product Owner’s primary goal is to maximize the value delivered by the product to the customers and stakeholders. This involves modernizing in-place infrastructure, understanding the needs and desires of the Cloud CoE customers and stakeholders, defining the product’s features and requirements, and prioritizing the work of the product...