Service Support Itsm

**Global Web Platform Support Manager - Mars Global Services - Guararema, Brazil** The Global Web Platform Support Manager supervises and ensures that all public web sites (a.k.a. Digital Assets) from our CPG and corporate segments are maintained as per service level agreements, internal standards, and external regulations, while continuously increasing...

**Service Management SR Lead - Mars Global Services - Guararema/SP** The jobholder will ensure the implementation, execution and continuous improvement of IT Service Management processes and KPIs within Enterprise Delivery and Operations, in line and compliance with the internal IT governance framework, in order to assure the delivery of infrastructure &...

Job Description:Senior Support Service Desk AnalystUsing defined knowledge solutions and own technical expertise in specific field of IT, solve user and technology tickets (incidents, requests, alerts) with high quality, providing great customer experience to customers and right the first time.Monitor ticket queues and handle dispatch internally and to other...

This job is responsible for delivering P2P (procure to pay) service for Americas Region **What are we looking for?**: - Basic knowledge of core Procure to Pay functional competencies Analytic and digital skills to support the team on process improvements and automation is a 'nice to have' Good communication and interpersonal skills Basic problem solving...

**To lead the sub-regional (multiplex countries/sites) Facilities Service Management (FSM) operations as a new service line within MGS to ensure our strategic IFM transformation reaches its full potential.**:** To ensure the delivery of Integrated Facilities Management (IFM) transformation benefits and mature the IFM service line in our...

Job Description: Senior Support Service Desk Analyst Using defined knowledge solutions and own technical expertise in specific field of IT, solve user and technology tickets (incidents, requests, alerts) with high quality, providing great customer experience to customers and right the first time. Monitor ticket queues and handle dispatch internally and to...

**Service Operations Manager**: **What are we looking for?**: - ** People leadership experience to manage a team of 8 to 10 people**: - ** Problem solving and ability to navigate on technical discussions and lead crisis mgt**: - Guardian of Operational Excellence, deliver KPI agreed to with business segments - User centricity and digital mind-set to...

**The jobholder is responsible for end-to-end incident resolution (2nd level), critical incident and crisis management, incident avoidance through event management analysis and alert processing. He is playing a key role in the success of operations and service delivery of Mars Global Services to all Mars business units within the time zone.**: **What are we...

**Using defined knowledge solutions and own technical expertise in specific field of IT, solve user and technology tickets (incidents, requests, alerts) with high quality, providing great customer experience to customers and right the first time.**: **Create new and refresh existent knowledge resolution solutions for issues and situations.**: **What are we...

**This job is responsible for delivering **P2P (procure to pay) **service for Americas Region**: **What are we looking for?**: - Basic knowledge of core Procure to Pay functional competencies - Analytic and digital skills to support the team on process improvements and **automation**: - Good communication and interpersonal skills - Basic problem solving...

**Digital Experience Analyst will help to drive Digital Experience Excellence across MGS Digital Technologies teams represented in the region to deliver delightful and easy users experience for our end users. The jobholder will be contributing into Digital Experience strategy elaboration and responsible for executing it and drive behavior change across Core...

**What are we looking for?**: - Good communication, especially in English and interpersonal skills - Over two years SFA project or operation experience is preferred - FMCG (Fast Moving Consumer Goods) industry background is preferred - Over 2 years DB / coding experience is plus - Familiar with ITIL/DevOps - Strong analytical and problem solving...

**This job is responsible for delivering Vendor Master Data service according to KPI´s for multiple units across one or more geographies. As such, this person will be the MCS main point of contact for the buying community in their assigned region, providing process coordination and support to the buyers within their areas of expertise.**: **What are we...

**What are we looking for?**: - University degree in Computer Science or related Engineering discipline. - Specialized ITSM education and certification. - Ability to work hands on in the technology. - Good understanding of the functional area gained through formal education or good amount of practice. - Need to have at least one formal industry...

**Intelligent Automation Senior Lead - Mars Global Services - Guararema, Brazil**: **Digital is the fourth industrial revolution and it’s changing the workplace experience. The innovations in Automation, Robotics and Artificial Intelligence (AI) are fundamentally changing the workforce of an organization. In the future, Automation and AI will replace...

**BAI (Business Application Integration) Service Manager - Mars Global Services - Guararema/SP**: **This role primarily aimed to manage the project deliveries in this area, to manage the relationship with the service vendors and manage the relevant financials. Job holder on this position manages team of associates and contractors located across several...

You will need to login before you can apply for a job. Job Description:Leverage Technology and data integration to enrich, cleanse, transform and deliver data from disparate sources into meaningful, trusted information and make it available when, where and how it is needed. Provide consumable information to Local IT Operational teams, its respective Local IT...

**Nível**: Analista **Cursos de**: 02 grau completo,Administração com Ênfase em Tecnologia da Informação,Análise de Sistemas e Tecnologia da Informação **Escolaridade**: Graduação - Cursando **Tipo de contrato**: CLT **Jornada de trabalho**: 40 horas semanais - Horário de trabalho das 08:00 às 17:00 de segunda à sexta-feira. Disponibilidade...

**This position is situated within the MGS Commercial Services** **organization and is responsible for providing procure to pay transactional and help desk support. This job supports the procure to pay process for all direct purchasing of raw and packaging materials and Indirect purchases/plant maintenance for the North America and Latam region.**: **What...

Descrição da vaga:Nossa empresa, a Onset Tecnologia Ltda., está procurando por um profissional qualificado para o cargo de Analista de Dados.Principais responsabilidades:- Realizar levantamentos de demandas e apresentar os requisitos necessários;- Negociar prazos e entregáveis com as equipes;- Desenvolver projetos para a área TI com metodologia AGIL;-...