Technical Account Manager

Há 4 dias

Porto Alegre, Brasil e-Core Tempo inteiro

**About e-Core**:
We are a technology services partner for digital innovation and business transformation.

We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.

We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together.

Our approval ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version.

**During your day as a Technical Account Manager you will**:

- Work proactively with customers to understand their key projects, pertinent goals, and key performance indicators (KPIs);
- Establishes and maintains a delivery governance model with the customer at the implementation, operational, management, and executive levels, as applicable;
- Maintains relationships with customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope as the customer's primary point of contact to deliver our services;
- Provides project updates on a consistent basis to various stakeholders about its strategy, progress, risks, and mitigations/adjustments required;
- Identify customer needs and help end-users with the product in the correct way and escalate the requests if necessary
- Inform customers about new features and functionalities;
**As a Technical Account Manager you have**:

- Experience on Linux;
- Experience with databases and demonstrated SQL experience (MySQL, Postgres);
- Knowledge of Atlassian products (JIRA and Confluence) and Marketplace add-ons;
- Knowledge of AWS Services;
- Familiarity with REST API (Integration);
- Best practices with Customer-first approach;
- Advanced English or higher level;

**As an e-Corean, you will have flexible benefits in a model that you will chose what's the best for you**:

- Health, dental, and life insurance
- Meal and/or Food allowance
- Multi Benefits Card
- 15 days of vacation every 6 months (30 days of PTO per year)
- Private Pension Plan
- Short-Term Incentive Plan (PLR)
- Parking allowance in SP and POA offices
- Possibility to choose between a variety of work models
- Financial support for studies and daycare center
- Flexible work hours
- Customized setup (e.g, monitor, earphones/headsets, keyboard)
- Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.)
- Home Office Setup Allowance (according to your work model)
- Monthly Remote Work Allowance (according to your work model)
- Gympass

LI-REMOTE

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**e-Core Diversity Commitment**:
We are a team of creative and innovative people, and we hire on an equal opportunity, **regardless of gender, race/ethnicity, sexual orientation, disability, age, religion and others.**

We are committed to the values of **Equal Employment Opportunity** and everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally.

**Privacy**:

- Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.
- Privacy Policy (EN) / Política de Privacidade (PT-BR)

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