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Technical Account Manager

3 meses atrás

São Paulo SP, Brasil Adjust Tempo inteiro

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement and analytics suite provides visibility, insights and essential tools that drive better results.

We're proud to have received several awards in 2023 and 2024, including PocketGamer.biz's Best Analytics / Data Tool, Effective Mobile Marketing's Most Effective App Analytics Platform, and the App Growth Awards' MMP of the Year. Our CPO was also honored with AdExchanger x AdMonster's Top Women in Media & Ad Tech Award. These accolades are a testament to the excellence and innovation of our award-winning company.

**Get to know Client Services / **The Department:
Our Client Services team is a turbo-charged force We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product.

**Make an Impact/ **The role:
As a **Technical Account Manager** you are the main point-of-contact for clients who choose Adjust. Client sizes range from SMB to Enterprise, and all receive Adjust's award-winning support from an extremely well-rounded team. Additionally, Technical Account Managers work closely with internal teams such as Client Success and Product, which have contacts all over the globe. Ownership of the client's experience and delivering exceptional technical support plays a major part in Adjust's mission of retaining the largest advertising brands in mobile.

**Empower Your Potential/ **Responsibilities:

- Technical contact for managed clients of Adjust
- Database querying
- Interface regularly with engineers, devs, agencies, and UA managers
- Troubleshoot and solve complex technical and analytical questions
- Read error logs and monitor health of client product usage
- Provide tailored training and consultation to high-value clients
- Work alongside a global technical, product, and support team

**Bring Your Knowledge/ **Experience & Qualifications:

- Experienced in client-facing roles, and managing expectations
- Understanding of how to deal with clients quickly and effectively
- Exceptional written communication skills and practiced in verbal/visual presentations
- Willingness to travel (occasionally)
- Knowledge of app, mobile or SaaS. Ad-tech or ad-ops experience is beneficial
- Excellent communication skills in English, Spanish and Portuguese

**Enhance Your Experience / **Perks & Benefits:

- Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
- International, diverse teams with a strong focus on transparency, feedback and fun
- Education opportunities for ongoing professional development & continuous learning
- Company onboarding program where you'll learn the ins-and-outs of our product with your fellow newbies
- Flexible workplace policy, allowing you to work either from home or our office space
- Generous vacation policy with flexible vacation days
- Free English classes to enhance your collaboration with global colleagues and friends
- Paid parental leave to support you and your little ones
- Private health insurance through OMINT for employees and dependents
- Wellbeing support with qualified therapists
- WFH program with remote online events (Coffee chats, team events, games, etc.)
- Monthly perk stipend to choose the perks that matter most to you

More details about our company culture and perks can be found on our career page.

**Interested? Let's Talk**

**Equal opportunity employer