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SAP Ixp Intern

Há 1 mês

Sao Paulo, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Program**

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:

- **
Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**:
**What you’ll do**:
Position Title: SAP iXp Intern - Customer Engagement Support

Location: São Paulo, SP, Brazil

**In this role, you’ll**:
Key tasks include, but are not limited to, the following:

- Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions
- Filter requests for critical situations that require immediate action
- Schedule and participate in engagement support sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices
- Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
- Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
- Actively contribute in the collection and management of metrics required by the CES leadership
- Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders

**Who you are**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Current student, bachelor’s degree, in Information Technology and/or Business
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
- Strong writing and listening skills
- Strong communication skills
- Excellent attention to detail
- Knowledge in or ability to learn ERP, CRM and other SAP systems
- Willing to learn and self-driven individual
- Work well with deadlines and have ability to multi-task
- Proven ability to maintain confidentiality
- Fluent English is mandatory
- Fluent Spanish is a plus

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 390908 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.