Latam IT Application Maintenance Lead
5 meses atrás
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough
We are searching for the best talent for **LATAM IT Application Maintenance lead **to be in **São José dos Campos or São Paulo (Brazil), Bogotá (Colombia) or Mexico City (Mexico)**
**Responsibilities**:
- Participate in respective service operation meetings (P1, P2 incidents)-related topics to ensure plan and closure are shared with partners;
- Handle customer issues and coordinate resolution efforts with key partners (internal and external) by multi-functionally to ensure issue ownership, action items, and communications are fulfilled;
- Reduce issue volume by leading improvements plans - monitoring and developing dashboards to proactively monitor trends and use data to work with other TS Service Owners to meet expectations and/or optimize productivity;
- Manage SAP Basis Service operations across LATAM teams;
- Respond to user inquiries and support requests in a timely and professional manner, providing assistance and troubleshooting guidance as needed;
- Collaborate with multi-functional teams;
**Qualifications**:
**Love this role? See the requirements below**:
- Bachelor’s degree or equivalent experience in the field of Information Technology, Computer Science, Business, or related field.
- Expertise in ITIL processes (incident management, change, problem, release management) is required
- Proficiency in English language.
- Knowledge in Scrum, Agile methodology concepts
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