Service Operations Consultant

6 meses atrás

Sao Paulo, Brasil Caterpillar Tempo inteiro

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**IT IS YOUR TIME**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:
**Don’t forget to include a resumé in English in your profile in Workday**

**Job Summary**:
The Safety Operations Consultant is responsible for supporting our districts and dealers across Latin America in their transformation from reactive organizational compliance to proactive, safety-first culture. Leveraging leading indicators and continuous improvement principles, this position will influence top-down, bottom-up and interdepartmental focus to help eliminate live work and enable sustainable capacity and capability improvements to meet 2026 services growth goals and exceed customer expectations.

**Principal Duties and Responsibilities**:

- Conducting operational safety assessments with District and Dealer Personnel to develop improvement action plans and gap resolution initiatives to proactively address/mitigate risk, increase near-miss reporting and reduce Recordable Injury Frequency (RIF).
- Presenting operational safety performance and progress to District Managers, Vice Presidents of Distribution and interdepartmental leadership, highlighting opportunity and support needs.
- Coaching and mentoring District Field Reps and Dealer Service Personnel in the areas of safety operations, including but not limited to:

- RIF and near-miss analysis across all areas of the business (parts, shop and field).
- Personal Protective Equipment (PPE) policies and best practices.
- Risk avoidance and/or mitigation tactics.
- Incident investigation and reporting processes.
- Providing operational safety training to Dealer Leadership and Personnel.
- Coordinating with Global Service and Cat Safety Services teams to develop and enhance programs and offerings.
- Ensuring projects related to organizational safety are integrated with other business activities, improvement projects, and overall strategy.

**Skills**:
**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Collaborating**:Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**Basic Requirements**:

- Bachelor's Degree or higher
- 6+ years of experience with dealers and/or within the construction industry
- Previous project management experience with proven results in planning and follow-up
- Pre advanced in Spanish and English
- Must be willing to travel up to 50% of working time
- Operational or organizational safety related experience
- Experience working with Dealers
- Proven ability to work remotely and independently
- Desire to work in a fast-paced environment requiring significant multi-tasking

**Some **of **the **offered **benefits**:

- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Pro

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