Decom Manager

Knowledge of Linux or Unix systems administration
- Ability to communicate in English and Portuguese in a technical and business setting.
- Experience in hiring skilled technology workers.
- Experience working in a 24x7 operations team
- Experience managing and developing people's perfomance

Job summary
- Be the focal point for any issues within the cluster and drive SLA improvements to all the services
- Ensure that maximum availability is achieved through proactive programs across all domains
- Prioritize and assign work to engineers, and operator.
- Routinely review events for patterns and address problems accordingly
- Coordinate change management resources
- Guide, train and educate data staff on the best practices related to all service owner issues
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Manage a diverse team of data technicians with varying skills
- Provide weekly report to the senior data center manager
- Maintain the on-call schedule coordinating absence and vacations
- Recruit engineers to ensure appropriate staffing levels
- Bachelor's degree or higher in an computer science, engineering or software development discipline.
- Behavioral interviewing and hiring experience
- Project management experience
- Knowledge of Linux or Unix systems administration
- Networking experience and knowledge of cabling best practices
- Hardware architectures knowledge and troubleshooting experience
- Experience with system management tools and client/server environments
- Highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems
- Greatly developed problem analysis and critical thinking experience.
- Must have excellent verbal and written communication skills
- Proven customer obsession track record